EN - Reception Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Welcome and assist hotel guests, members, and visitors in a warm and professional manner.
• Handle guest inquiries regarding health club facilities, services, operating hours, memberships, and activities.
• Manage bookings and appointments for health club facilities and services.
• Answer telephone calls and respond to guest inquiries promptly and professionally.
• Maintain accurate guest records, bookings, membership details, and daily attendance.
• Ensure guests are properly registered before using health club facilities.
• Provide information on available facilities, promotions, packages, and membership options.
• Coordinate with the Health Club, Spa, Recreation, Housekeeping, and other hotel departments when required.
• Handle guest requests, comments, and complaints professionally and escalate concerns when necessary.
• Ensure the reception area is clean, organized, welcoming, and properly maintained at all times.
• Monitor the availability of towels, lockers, amenities, and other guest supplies and coordinate replenishment as required.
• Process payments and maintain accurate records in accordance with hotel procedures.
• Assist with membership applications, renewals, and related administrative tasks.
• Maintain knowledge of hotel facilities, services, promotions, and events to provide accurate information to guests.
• Follow all health, safety, hygiene, security, and emergency procedures.
• Maintain guest privacy and confidentiality at all times.
• Support the Health Club team with daily administrative and operational requirements.
• Perform any other duties assigned by the Health Club Manager or management.

Qualifications

• High school diploma or equivalent; hospitality-related qualification is an advantage.
• Previous experience in a reception, front desk, health club, spa, gym, or hospitality environment is preferred.
• Good verbal and written communication skills in English; additional languages are an advantage.
• Friendly, welcoming, and guest-focused personality.
• Good customer service and interpersonal skills.
• Basic computer skills and knowledge of Microsoft Office.
• Ability to handle bookings, telephone calls, guest inquiries, and basic administrative tasks.
• Well-groomed with a professional appearance and positive attitude.
• Able to work flexible shifts, including weekends and public holidays.
• Ability to work effectively both independently and as part of a team.
• Basic knowledge of health club, fitness, or wellness operations is an advantage.

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