We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi The candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.
- Deliver professional and efficient customer service to all guests
- Manage incoming calls emails and online reservation requests with utmost professionalism
- Optimize revenue through strategic recommendation of additional services and amenities
- Provide comprehensive information about our property facilities and accommodate special requests
- Ensure accurate processing of reservations including correct recording of all guest details and preferences
- Coordinate with other departments to fulfill guest requests and address any concerns
- Maintain current knowledge of promotions rates and availability to provide precise information
- Demonstrate thorough understanding of the propertys policies procedures and services
- Address guest inquiries and complaints promptly and professionally
- Contribute to the achievement of team objectives and uphold high standards of service
Qualifications :
- At least 1 year experience in the same field at the hospitality industry.
- Fluency in Arabic additional language are a plus
- Exceptional customer service skills with a guest-focused personality
- Excellent verbal and written communication abilities
- Strong attention to detail and organizational skills
- Proficiency in reservation systems and basic computer applications
- Ability to multi-task and work efficiently in a fast-paced environment
- Team player with a positive attitude and willingness to learn
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in Arabic additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
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