JOB PURPOSE:
- Adopting a balanced approach that integrates both problemsolving expertise and effective communication.
KEY ACCOUNTABILITIES:
Generic Accountability
Deliver end user technology solutions serve as a subject matter expert in end user technologies represent the Voice of the end user by delivering an exceptional end user experience and Maintain a customerfirst approach by ensuring minimal downtime and maximum usability.
JOB CONTEXT
Specific Accountability
- Technical Responsibilities
- System Maintenance & Troubleshooting Diagnose and fix hardware software and network issues.
- System Installation & Configuration Set up computers.
- Software & Hardware Upgrades Keep IT systems updated and recommend improvements.
- Keep up with the latest technology to provide efficient solutions.
- Customer Care Responsibilities
- Assist users with IT problems to ensure minimal downtime.
- Explain possible solutions and involve customers in decisionmaking when appropriate.
- User Training & Education Teach employees how to use new software or devices effectively.
- Clear Communication Explain technical issues in simple terms to nontechnical users.
- Customer Feedback Handling Gather and respond to user feedback to improve IT services.
- Collaboration & Continuous Improvement
- Research & Development Stay updated with new technology trends and best practices.
- IT Policy Implementation Ensure compliance with company policies and IT standards.
Qualifications :
- Bachelors in computer technology OR Equivalent.
Additional Information :
- This role is for UAE Nationals based in Al Ain
- This is a part time role working from Office
Remote Work :
No
Employment Type :
Parttime
Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development
Experience: years
Vacancy: 1
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