The End User Computer Analyst is responsible for providing technical support and troubleshooting services to end users within the organization. This role ensures all desktops laptops mobile devices printers and other peripherals function efficiently and meet company standards. The analyst plays a critical role in user satisfaction and IT operational effectiveness.
Provide first and secondlevel technical support for hardware software and networking issues.
Configure deploy and support enduser devices including desktops laptops tablets and mobile phones.
Install and maintain operating systems productivity tools antivirus software and custom applications.
Manage Active Directory accounts permissions and security groups.
Monitor prioritize and respond to tickets and service requests in a timely manner.
Maintain asset inventory and ensure equipment lifecycle management.
Troubleshoot peripheral devices such as printers scanners and VoIP phones.
Support remote users using tools such as VPN RDP and remote desktop software.
Collaborate with infrastructure and cybersecurity teams to enforce IT policies.
Document technical procedures solutions and user guides.
Participate in IT projects including software rollouts system upgrades and migrations.
Education & Experience:
Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
25 years of experience in an enduser support or helpdesk environment.
Technical Skills:
Proficiency with Windows and macOS operating systems.
Familiarity with Office 365 Microsoft Teams and common enterprise applications.
Experience with ServiceNow Jira or similar ticketing systems.
Working knowledge of networking fundamentals (TCP/IP DNS DHCP).
Experience with imaging tools (e.g. SCCM MDT) and remote support tools.
Soft Skills:
Excellent communication and interpersonal skills.
Strong analytical and problemsolving ability.
Ability to work independently and in a team.
Strong attention to detail and documentation.
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