Enrollment Officer- Student Recruitment (Portuguese Speaker)

Position Overview

The Enrollment Officer-Student Recruitment (Portuguese Speaker ) is responsible for guiding prospective students through the enrollment process by promoting university programs, responding to inbound inquiries, and converting qualified leads into applications. This role plays a critical part in delivering a strong student experience while meeting enrollment and revenue goals.

Key Responsibilities

• Serve as the primary point of contact for prospective students, building strong and trusted relationships throughout the admissions journey.
• Manage the end-to-end enrollment process , including outreach, follow-ups, application support, and data management.
• Handle inbound inquiries across multiple channels , including phone systems, email, web chat, and CRM platforms.
• Conduct outbound calls and follow-up communications to convert prospective student leads into enrolled applicants.
• Consistently meet or exceed enrollment, conversion, and performance targets.
• Provide accurate information on programs, admissions requirements, documentation, and visa processes as applicable.
• Maintain accurate, timely, and compliant records of all student interactions within CRM and related systems.
• Identify trends, challenges, and opportunities within the student journey and provide feedback to leadership to improve processes.
• Cross-promote relevant programs or offerings based on student needs and eligibility.
• Collaborate closely with internal teams, including admissions leadership, marketing, and operations, to ensure a seamless enrollment experience.

Qualifications & Skills

• Fluency in spoken and written English & Portuguese is required.
• Prior experience in admissions, enrollment, inside sales, or customer relationship management preferred.
• Strong customer-centric mindset with a consultative approach to sales and advising.
• Proven ability to manage deadlines, performance goals, and multiple priorities in a fast-paced environment.
• Excellent verbal, written, and professional email communication skills.
• Detail-oriented with strong data accuracy and CRM discipline.
• Self-motivated problem solver with the ability to work independently and as part of a team.
• Demonstrated professionalism, discretion, and sound judgment when handling sensitive information.
• Ability to work under pressure while maintaining a positive and solutions-focused attitude.

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