Enterprise Customer Success Manager Dubai

Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including GitHub Yelp Paramount and JetBlue.

Were building a more trustworthy Internet. Come join us.

Enterprise Customer Success Manager - Dubai

Fastly are looking for an Enterprise Customer Success Manager to join the team nurture strong commercial and strategic business relationships with our customers across the region.

The Enterprise Customer Success Manager will be managing a portfolio of Enterprise customer relationships from C-Level down youll have a proven track record in building high value and impact relationships and have experience running upsell and cross sell opportunities. Youll develop account health and lead customer advocacy across Fastlys Enterprise partnering with our Sales Customer Support Product and Technical teams. You will bring a growth mindset to the role and drive deeper wider relationships to secure and grow revenue and drive product adoption. You will need to be highly organized experienced at delivering business reviews and an expert in building and executing on successful account strategies. Success in this role directly ties to the value we provide our customers.

This is a great opportunity for someone with the skills energy and confidence to work autonomously in the region - and ultimately to define great Account Management in the region..

What Youll do

• Be responsible for owning and driving revenue across your customers

• Ensure product adoption of Existing & New product introductions based on customer priorities & pain points

• Cross sell the Fastly solutions and drive customer usage

• Partner closely with Sales Sales Engineering and partners to grow customer Revenue

• You will drive your renewals to a successful close and generate interest and opportunities across Fastlys product portfolio

• Youll monitor customer relationships and account health identify Executive sponsorship opportunities and will bring customers together when needed for workshops roundtables or speaking engagements

• You will be responsible for highlighting new Fastly initiatives products and services to customers through Monthly and Quarterly Business Reviews

• Collaborate with product marketing and sales teams to provide feedback for ongoing customer support

• You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate

What Were Looking For

• As this role requires immediate local engagement and in-person customer interaction current residency in Dubai is required. Please note we are not offering relocation assistance for this specific role.
• Minimum of 5 years of local market experience within the UAE (added advantage).
• Business-level proficiency in Arabic is highly preferred.
• Strong Prior Account Management Customer relationship and strategic sales experience in United Arab Emirates
• Ideally have experience within the CDN /PAAS/Cyber Security industry
• Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers and stakeholders
• Able and confident to run customer meetings demos A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
• Strong customer facing presentation and project management skills high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment with an ability to adjust priorities
• Independent self-disciplined and possess strong verbal and written communications skills
• Technical background highly valued
• Fluent in English

Work Hours : This position will require you to be available during core business hours 9am - 6pm

Work Location(s) & Travel Requirements:

This position is a remote role and open to candidates residing in the following locations: United Arab Emirates ideally in Dubai

This position will require travel as required by your role or requested by your manager across the United Arab Emirates.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly

• We have a huge impact. Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.

Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at We will never request sensitive information such as your Social Security number bank account or credit card information during the application process. All official communication will come from an @ or @ email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or .

Fastly collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy. Please see ourprivacy notice for job applicants.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1