business bay, dubai, United Arab Emirates Unknown Posted Today
Role Overview:
We are seeking a detailoriented and proactive Order Management Specialist with a strong background in the Telecom/ISP industry. The ideal candidate will have experience coordinating service delivery and migrations managing customer communications and ensuring SLA adherence across complex telecom projects.
Key Responsibilities:
Manage and execute customer orders related to telecom services (Voice Data IP etc.) from initiation to completion.
Coordinate with internal teams (engineering provisioning activation NOC) and external vendors to ensure smooth order delivery.
Ensure all migrations and service requests are completed within the defined SLAs and with minimal service disruption.
Act as a single point of contact for the customer during the order lifecycle providing timely updates and issue resolution.
Prepare and maintain accurate documentation and reports on order status exceptions and escalations.
Support the development and continuous improvement of order management processes and workflows.
Conduct followups and ensure proper closure of customer service requests and projects.
Participate in customer calls and bridge meetings during service transitions or escalations.
Ensure proper utilization of tools like Microsoft SharePoint and MS Office for tracking documentation and reporting.
Requirements & Qualifications:
Minimum 3 years of experience in the Telecom/ISP industry specifically in Order Management or Service Delivery roles.
Basic knowledge of telecom technologies and networking concepts (e.g. IP WAN/LAN broadband MPLS).
Excellent written and verbal communication skills with a strong ability to manage client expectations and internal coordination.
Strong coordination and project management skills to oversee order lifecycle and interdepartmental workflows.
Proficient in Microsoft Office Suite (Excel PowerPoint Word Outlook).
Working knowledge of Microsoft SharePoint for documentation and task tracking.
Ability to work in a fastpaced 24x7 operational environment including night shifts .
Highly organized with attention to detail and the ability to handle multiple orders simultaneously.
Strong analytical and problemsolving skills with a customerfirst approach.
Key Skills SAP BusinessObjects,Enterprise Architecture,Hybris,SAP HANA,SAP,TOGAF,Solution Architecture,Cloud Architecture,SAP BW 4HANA,Salesforce,SAP S/4HANA,SAP ERP Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 3800 - 4000