Location: Abu Dhabi United Arab Emirates In fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace transportation defence security and space our architects design innovative solutions that make our tomorrows possible. Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1800 people across Egypt Iraq Kuwait KSA Lebanon Oman Pakistan Qatar and UAE. Together we delivered technology for the Dubai metro the longest driverless metro network in the world and a fare collection system that processes up to transactions per day. We make UAE a safer place by providing secure electronic payment solutions cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabis airport.
Essential Functions / Key Areas of Responsibility
Providing Initial support and troubleshooting assistance to end-users experiencing problems with Day to Day use of SAP ECC Application. This involves investigating and diagnosing issues identifying root causes and implementing solution.
Assisting end-users with SAP application usage and functionality.
Identifying potential issues proactively monitoring system alerts and interfaces between SAP and Non-SAP Systems and taking appropriate measures to prevent system performance and data integrity issues.
Creating and maintaining documentation related to known issues workarounds and resolutions. Developing knowledge base articles FAQs to facilitate self-service for end-users and building knowledge repository within SAP Support team.
Interact with internal team members outsourced partners for issues and requests resolution/escalation.
Engage with managed service partners to ensure quality of service (QoS) for the Operations team.
Transform business requirements and collaborate with service delivery team to provide estimates to meet requirements.
Identifying opportunities for process improvements automation or efficiency enhancements within the SAP service desk function. Proposing and implementing solutions to streamline support processes and enhance the overall customer experience.
Other duties as assigned by management within the SAP Environment.
Minimum Requirements: Skills Experience Education Technical/Specialized Knowledge Certifications Language
Preferred Qualifications
SAP Certification in one of the core module is preferred.
Experience with ITSM tools such as ServiceNow for managing the Incidents Requests and Changes of SAP
2 full lifecycle implementation projects either as SME/functional analyst
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At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
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