Description
JOB SUMMARY
Functions as the strategic business leader of the propertys food and beverage/culinary operation including Restaurants/Bars Room Service Purchasing Banquets/Catering Stewarding and employee cafeteria where applicable. Position monitors the development and implementation of departmental strategies and verifies implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brands target customer needs ensures employee satisfaction and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 6 years experience in the culinary food and beverage or related professional area.
OR
2-year degree from an accredited university in Culinary Arts Hotel and Restaurant Management or related major; 4 years experience in the culinary food and beverage or related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Food and Beverage/Culinary Goals
Develops and implements guidelines and control procedures for purchasing and receiving areas.
Communicates the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safety.
Manages department controllable expenses including food cost supplies uniforms and equipment.
Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the departments financial performance.
Establishes challenging realistic and obtainable goals to guide operational performance service excellence and desired leadership behaviors.
Developing and Maintaining Budgets
Develops and manages Food and Beverage budget.
Monitors the departments actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
Focuses on maintaining profit margins without compromising guest or employee satisfaction.
Ensuring Culinary Standards and Responsibilities are Met
Provides direction for menu development.
Monitors the quality of raw and cooked food products to ensure that standards are met.
Determines how food should be presented and create decorative food displays.
Recognizes superior quality products presentations and flavor.
Ensures compliance with food handling and sanitation standards.
Follows proper handling and right temperature of all food products.
Ensures employees maintain required food handling and sanitation certifications.
Maintains purchasing receiving and food storage standards.
Prepares and cooks foods of all types either on a regular basis or for special guests or functions.
Leading Food and Beverage/Culinary Team
Leads kitchen management team and ensures proper supervision and coordination activities of cooks and workers engaged in food preparation.
Demonstrates new cooking techniques and equipment to staff.
Encourages and builds mutual trust respect and cooperation among team members.
Achieves and exceeds goals including performance goals budget goals team goals etc.
Develops means to improve profit including estimating cost and benefit exploring new business opportunities etc.
Identifies opportunities to increase profits and create value by challenging existing processes encouraging innovation and driving necessary change.
Ensures that regular on-going communication occurs in all areas of food and beverage (e.g. pre-meal briefings staff meetings culinary team).
Establishes and maintains open collaborative relationships with direct reports and entire food & beverage and culinary team by soliciting employee feedback utilizing the open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Develops a food and beverage operating strategy that is aligned with the brands business strategy and leads its execution.
Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.
Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations generate increased revenue and ensure a competitive position in the market.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
Reviews comment cards guest satisfaction results and other data to identify areas of improvement.
Empowers employees to provide excellent guest service.
Estimates cost and benefit ratio maintaining balance between profit and service satisfaction.
Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
Coaches and supports food & beverage leadership team to effectively manage wages food & beverage cost and controllable expenses (e.g. restaurant supplies uniforms etc.).
Hires food & beverage leadership team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
Brings issues to the attention of Human Resources as necessary.
Ensures employees are treated fairly and equitably.
Coaches team by providing specific feedback to improve performance.
Additional Responsibilities
Informs and/or update the executives the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Estimate food liquor wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
Order and purchase equipment and supplies.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
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