Location: Doha, Qatar
Company: ember Lifestyle - Luxury Travel & Experiential Design
Role Overview
ember is seeking a proactive and detail-oriented Experience Manager to support daily VVIP guest operations, logistics, and ultra-luxury concierge coordination. This role ensures seamless execution of itineraries, rapid responsiveness to guest requests, and consistent delivery of high-touch service standards in a fast-paced environment.
Key Responsibilities
- Execute VIP itineraries including transport coordination, restaurant and venue reservations, activities, and bespoke experience arrangements.
- Provide immediate, high-quality concierge support, handling last-minute changes and operational challenges with accuracy and discretion.
- Serve as a point of contact for guests and their representatives, maintaining polished, professional, and protocol-aligned communication.
- Coordinate with hotels, chauffeurs, aviation partners, cultural venues, security teams, and premium service suppliers.
- Prepare operational documents including daily movement schedules, confirmations, preference sheets, and real-time updates.
- Support hosting duties during arrivals, departures, engagements, and events, ensuring smooth transitions and guest comfort.
- Escalate complex situations to senior team members while maintaining situational control and service consistency.
- Maintain strict confidentiality, cultural awareness, and adherence to luxury service etiquette at all times.
- Contribute to ongoing improvements in processes, SOPs, and guest experience mapping.
Qualifications & Requirements
- 5+ years’ experience in VIP hospitality, luxury concierge services, premium travel operations, or guest relations within the GCC.
- Strong organisational, time-management, and communication abilities.
- Ability to thrive in fast-paced, high-pressure environments with a 24/7 service readiness.
- Familiarity with Qatar’s luxury landscape, cultural norms, and service partners.
- Bilingual Arabic–English proficiency is a strong advantage.
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