Your Journey Starts Here.
This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.
At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.
The Opportunity
A Platform for Those Who Deliver.
Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.
Compensation
- - A fixed monthly salary of AED 2,400 offered as part of this exciting career opportunity.
Roles and Responsibilities
You Take Ownership. You Deliver With
Precision.
You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.
- - A
Degree or Diploma in Hospitality Management or a related field is
preferred.
- - A
proven track record in a Luxury Hotel environment or Fine Dining
Restaurant in a supervisory role, delivering sensational Guest Experiences
synonymous with FIVE's award-winning Service Quality.
- - Excellent leadership, communication and
interpersonal skills, leveraging strong verbal and written skills to
engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- - Exceptional
skills in Improving Customer Satisfaction and Addressing Complaints with
Tact, showcasing a commitment to Industry-Leading Standards.
- - Extensive
knowledge of Food and Beverage Operations, including ‘FIVE-Star’ Service
Standards, Wines, and Cocktail Preparation.
- - Next-Level
Team Management skills, effectively leading and inspiring the FIVE Tribe
to New Heights.
- - Proficient
in Point-Of-Sale (POS) Systems and Restaurant Management Software.
- - Flexibility to work a variety of shifts,
including weekends and holidays, based on the requirements of the Hotel.
- - Supervises
and provides exemplary guidance to the Service Staff, including Waiters, Waitresses,
and Hosts/Hostesses, ensuring a Next-Level service experience.
- - Inspires
and motivates the Team to deliver Sensational Service, fostering
a Positive, Collaborative Work Environment.
- - Conducts
regular, insightful and fair Performance Evaluations, providing
constructive feedback to enhance staff Performance and Development.
- - Collaborates
closely with the Restaurant Manager to develop and implement hand-crafted Standard
Operating Procedures, elevating Service Efficiency to be First-in-Class.
- - Offers
ongoing Coaching and Mentorship to support the professional growth and
development of the Service Team.
- - Imparts
comprehensive training to new team members on FIVE’s Boundary-Breaking Service Standards, Exquisite Menus,
and Standard Operating Procedures.
- - Extends
a Warm Welcome to Guests, ensuring they receive Prompt and Personalised
Service that leaves a lasting impression.
- - Handles Guest Inquiries, Concerns, and Complaints with
the utmost professionalism and efficiency, always striving to surpass
their expectations from Luxury Dining.
- - Anticipates
Guest Needs, proactively addressing any concerns to ensure a seamless and
unforgettable Dining Experience.
- - Maintains
a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related
Concerns.
- - Organises
and meticulously schedules ‘FIVER’ Shifts, ensuring Efficient Coverage
for all Restaurant Operations.
- - Ensures
seamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’s industry-leading Health and Safety Regulations.
- - Oversees
and meticulously maintains the ‘FIVE-Star’ Cleanliness and Organisation of the restaurant, including Dining Areas, Service Stations, and Back-Of-House Areas.
- - Coordinates
seamlessly with the Culinary Team to
ensure the Timely and Aesthetic delivery of Food and Beverages,
maintaining ‘FIVE-Styled’ Quality and Presentation Standards.
- - Monitors
and controls Inventory Levels, ensuring Supplies are available to meet guest demand while Minimising Waste.
- - Promotes
visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.
- - Assists
in creating and executing bold and disruptive Promotional Activities, Special
Events, and Themed Nights, growing restaurant revenue.
- - Stays
at the forefront of Industry Trends, new Menu Items, and Beverage
Offerings, effectively training FIVE Tribe Members and enhancing their Product Knowledge.
- - Conducts thoughtfully curated training sessions on Service
Techniques, Customer Service, and Upselling Strategies, ensuring a continuous improvement in staff performance.
What Success Looks Like
Be Part of an Organisation That
Recognises Delivery and Rewards Growth.
You’ll
be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.
You Connect
You recognise how your work affects the
wider team, the guest, and the business, and you act accordingly.
You Represent the Brand
In
every interaction, whether with a guest, a colleague, or a partner, you
conduct yourself as a representative of the brand.
You Own It
You assume full responsibility for what
falls within your remit, and you see it through to completion with minimal oversight.
You Deliver
Your
work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.
You Grow
You receive feedback constructively,
develop your capabilities with intent, and approach every challenge as an opportunity to improve.
Ready to Join the Tribe?
If You Want to Play at the Highest
Level, We’d Like to Hear from You.
#J-18808-Ljbffr