Female Handover Experience Executive (British Native)

Job Description

TownX Real Estate Development LLC is a Dubai-based property developer committed to delivering high-quality residential communities complemented by an exceptional end-to-end customer experience. Our focus extends beyond construction excellence to ensuring a seamless, professional, and memorable homeowner journey.

Job Summary

The Female Handover Experience Executive is responsible for delivering a smooth, professional, and highly refined property handover experience, with a specific focus on female clients. This role serves as the primary point of contact during the handover process, ensuring that clients fully understand their property features, operational aspects, and next steps for occupancy. The position represents the company’s brand, values, and service standards during a critical customer touchpoint.

Handover & Client Experience

• Conduct residential property handovers in accordance with company standards, policies, and procedures.
• Welcome and host clients professionally, ensuring a warm, well-organized, and comfortable handover experience.
• Provide a clear and comprehensive walkthrough of unit features, fittings, amenities, and operational systems.
• Ensure clients feel confident and informed throughout the handover and transition to occupancy.

Communication & Coordination

• Act as the primary liaison between clients and internal departments during the handover phase.
• Address client inquiries promptly and professionally, coordinating with relevant teams to resolve issues efficiently.
• Communicate handover-related information clearly, accurately, and courteously at all times.

Documentation & Reporting

• Ensure all handover documentation is completed accurately and in a timely manner.
• Maintain detailed records of handover activities, client feedback, and outstanding items.
• Provide structured feedback and insights to management to support continuous improvement of handover processes.

Professional Representation

• Maintain a consistently polished, neat, and professional appearance aligned with company brand standards.
• Uphold the company’s values and service ethos in all client interactions.

Qualifications & Skills

• Qualifications
  • Native or fluent English speaker (British nationality or accent preferred).
  • Bachelor’s degree or relevant professional experience in real estate, hospitality, customer service, or property management is an advantage.
• Skills & Competencies
  • Excellent verbal and written communication skills.
  • Strong interpersonal and client relationship management abilities.
  • High level of organization, attention to detail, and time management.
  • Professional, confident, and client-focused demeanor.
  • Ability to handle sensitive situations with discretion and professionalism.
  • Multilingual capabilities are a plus.

Benefits

As per UAE Labour Law

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