Field Associates

Company Description

Setuban is a platform designed to connect users with trusted local service providers, including electricians, plumbers, cleaners, and more. Our mission is to offer quick, reliable, and affordable solutions for everyday needs. We prioritize building a user-friendly experience that ensures both convenience and quality. At Setuban, we value collaboration, innovation, and a commitment to meeting the diverse needs of our customers.

Role Description

This is a full-time hybrid role for Field Associates based in Ghaziabad. The role involves supporting day-to-day field operations, managing relationships with service providers, ensuring service quality standards, solving on-ground issues, and providing reports on activities in the field. Additionally, you will act as a liaison between customers and service providers to ensure customer satisfaction.

Qualifications

• Strong communication, relationship-building, and interpersonal skills
• Problem-solving and organizational abilities
• Ability to coordinate and manage logistics efficiently
• Basic proficiency in MS Office tools and reporting
• Flexibility to work in both field and remote environments
• Knowledge or experience in customer service and field operations is a plus
• High school diploma or equivalent; additional education or technical certifications are beneficial
• Familiarity with local operational landscapes in Ghaziabad is preferred