Field Service Technician

Field Service Technician – Industrial Equipment

Service & Warehouse Department

On‑Site with Regional Travel

Overview

Our client is seeking a skilled and dependable Senior Service Technician to support the maintenance, repair, and installation of industrial equipment. This hands-on role focuses on on-site service, diagnostics, and customer support while working closely with internal service and warehouse teams. The ideal candidate is technically strong, customer-focused, and comfortable working independently in the field.

Key Responsibilities

• Perform on-site maintenance, troubleshooting, repair, installation, and removal of assigned equipment
• Diagnose mechanical and electrical issues through observation, testing, and sound analysis
• Disassemble equipment to access, repair, or replace defective parts
• Inspect parts for wear, dimensional changes, or defects and make necessary adjustments
• Install special functional and structural components
• Lubricate, clean, and test equipment to ensure proper performance
• Operate machine tools such as lathes, drill presses, and grinders to fabricate or repair parts
• Repair and troubleshoot electrical components and systems
• Provide phone-based technical support and recommend corrective actions when possible
• Complete detailed service documentation, including labor, travel time, and work performed
• Obtain customer purchase orders to cover labor, parts, and travel expenses
• Assess equipment conditions to identify future repair or maintenance needs
• Perform routine preventive maintenance
• Prepare service quotes for parts and labor, submit for customer approval, and follow up as needed
• Initiate internal purchase orders for parts and equipment
• Maintain organized digital service documentation, manuals, and parts information using a company-issued tablet
• Demonstrate ongoing improvement in technical skills, troubleshooting ability, and productivity
• Travel outside of assigned service territory as required
• Read and interpret CAD drawings

Qualifications

• Minimum of 5 years of hands-on service or technician experience in an industrial or mechanical environment
• Associate’s degree, technical school training, or equivalent experience preferred
• Strong mechanical and electrical troubleshooting skills
• Experience working with metalworking tools and equipment
• Ability to work independently with minimal supervision
• Proficient with Microsoft Office and email
• Valid driver’s license required

Core Competencies

• Cooperative, team-oriented approach with a positive and professional demeanor
• Dependable, accountable, and committed to quality work
• Strong job knowledge with a willingness to learn and apply new skills
• High attention to detail, accuracy, and safety
• Ability to meet productivity goals while maintaining quality standards

Work Environment and Physical Requirements

• Work is performed in a service, warehouse, and customer-site environment
• Moderate noise levels are typical
• Regular use of hands and arms; frequent sitting, with occasional standing and walking
• Ability to lift and move up to 50 pounds
• Requires good vision and ability to adjust focus