Location: Abu Dhabi United Arab Emirates In fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each aerospace transportation defence security and space our architects design innovative solutions that make our tomorrows possible. Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1800 people across Egypt Iraq Kuwait KSA Lebanon Oman Pakistan Qatar and UAE. Together we delivered technology for the Dubai metro the longest driverless metro network in the world and a fare collection system that processes up to transactions per day. We make UAE a safer place by providing secure electronic payment solutions cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabis airport.
Job Profile:
- As a Field Support Engineer specializing in Radar Systems you will provide technical support maintenance and operational assistance for radar equipment deployed in various locations (Naval and Land Systems). Your role will involve working closely with our clients and internal teams to ensure optimal system performance troubleshoot issues and offer on-site support. You will act as the primary technical contact for the customer and will play a key role in ensuring the reliability and availability of Thales radar systems.
Job Responsibilities:
- Provide field support for installation configuration and maintenance of radar systems.
- Diagnose troubleshoot and resolve technical issues on-site and remotely.
- Perform routine inspections preventive maintenance and system updates.
- Manage system configurations including version control documentation and change tracking to ensure consistency and compliance with client requirements.
- Offer training and guidance to end-users and maintenance personnel on radar systems operation and best practices.
- Work with cross-functional teams (engineering project management) to escalate and resolve complex issues.
- Support supply chain and logistics tasks such as tracking spare parts ensuring timely delivery and managing the logistics for field maintenance activities.
- Prepare detailed reports on support activities system performance and customer feedback.
- Ensure compliance with safety regulations and company policies while working in the field.
- Maintain up-to-date knowledge of the latest radar technologies and Thales product offerings.
Required Skills & Qualifications :
- Bachelors degree in engineering Electronics or a related technical field.
- Proven experience with radar systems (installation configuration troubleshooting).
- Strong technical knowledge of radar hardware and software including signal processing and calibration.
- Ability to read and interpret technical diagrams schematics and manuals.
- Proficient in the use of diagnostic tools and test equipment.
- Experience with RF systems antennas and electronic warfare systems is a plus.
- Excellent communication and customer service skills.
- Fluent in English is mandatory. French Dutch and Arabic are a plus.
- Ability to obtain Security clearance to access military sites.
- Willingness to travel extensively (domestic and international) to work on-call and shifts in various field environments and conditions.
- Ability to work independently manage time effectively and handle multiple tasks simultaneously.
#LI-MM1
At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!
Key Skills Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX
Employment Type : Full-Time
Experience: years
Vacancy: 1