Management, maintenance and support of end users' assets, including currenthardware and software, or that which will be added during the contract period.
Software installation: Office installation, Operating system installation, Build standardimages, Other Program installation.
Conduct surveys for workplace (assets, users, locations, applications, etc.).
Follow ITIL policies and procedures related to managing end user support.
Prepare reports related to end user support calls.
Provide end user VIP support.
Provide troubleshooting of network connectivity and server issues.
Proactively assisting with help desk duties, supporting printers, hardware, software andrelated technical issues.
Installation and Configuration of Operating Systems on Desktops and all other MOJusers-related day-to-day software.
Configuration Setup and Troubleshooting of Email client.
Detecting, diagnosing and correcting computer hardware, software, and peripheralerrors.
Keep track on the entire H/W and S/W MOJ inventory.
Replace any hardware device which is not working.
Ability to perform partition, drive space allocation and understand NTFS and FATpartitioning.
Printers and peripherals support.
Requirements:
University Degree in Computer, Information Technology, or equivalent.
CompTIA A+ certified.
ITIL Foundation Certified.
Microsoft 365 Certified.
CCNA Certified.
At least 4 years of experience in desktop troubleshooting (hardware and software).
Experience in supporting Windows Environment. Expert in supporting applications and systems and analyzing Business requirementsrelated to applications and procedures.
Fluent in English and Arabic (English/Arabic).
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