ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal , Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! As a Financial Analyst, you will play a crucial role within the Product and Tech Finance Team, supporting the Engage business segment. In this role you will be responsible for solving complex business problems spanning a wide range of cross‑functional business activities, including deep analytics and business recommendations. This position will have a heavy focus on gross profit and the identification of key drivers to assist senior management in the decision‑making process. The ideal candidate will exhibit outstanding analytical abilities, critical thinking, a steadfast and intellectual curiosity, as well as exceptional interpersonal skills. This is an exciting opportunity to influence, develop, and grow your role within Sinch while reporting directly to the Email & Applications Finance Manager.
Key Responsibilities
- Analyze SaaS metrics including MRR, ARR, churn rates, CAC, LTV, and expansion revenue.
- Own and improve sophisticated financial models for revenue/GP forecasting, unit economics, and scenario planning.
- Use market information and cross‑functional input to enhance forecasting accuracy and provide greater insight into GP drivers.
- Participate in monthly closing, forecasting, and budgeting processes as well as providing analysis on customer pricing scenarios.
- Streamline profitability reporting on a per‑customer basis for top customers.
- Act as a valued business partner to the Engage Product team by providing informed, proactive analysis and business insights to enable effective decision‑making and efficient resource utilization.
- Collaborate with peers to complete special projects while effectively managing multiple priorities and tight deadlines.
REQUIREMENTS
- 5-7 years of experience in a financial analyst role, preferably SaaS or subscription business.
- Proficiency in Excel and strong skills in PowerPoint.
- Excellent communication, analytical, and financial skills with a data‑driven focus.
- Experience with Tableau, Netsuite , Anaplan and/or Salesforce is a plus.
- Proven ability to visualize data and tell a compelling story.
- Strong "customer service" focus and ability to create value for stakeholders.
- Humble, personable, and a collaborative team player.
- Pragmatic, solution‑oriented mindset with a proactive approach.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency‑based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data‑driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two‑way process and encourage you to ask questions throughout the journey.
Benefits
- STAY HEALTHY : We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre‑tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $100,000 - $143,000. Factors which may affect starting pay within this range may include geography/ market , skills, education, experience, and other qualifications. This role will be accepting applications until September 23, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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