Position Summary We are seeking an exceptionally skilled and experienced Finastra Fusion Trade Innovation (FTI) Application Support Specialist to join our premier banking client on a full-time basis in Fujairah, UAE, via ESOL Global (cite: 5). In this critical L2/L3 production support and trade finance technology role, you will be responsible for ensuring day-to-day application stability, performance monitoring, environment integrity, and incident management within a complex Trade Finance ecosystem (cite: 5). The ideal candidate will bring 4 to 7 years of professional application support experience, deep technical mastery in Finastra Fusion Trade Innovation (FTI), Oracle/SQL databases, and Linux/Unix operating systems. If you possess a distinguished background in banking technology and are eager to relocate for a high-impact career in the UAE, we invite you to apply (cite: 5).
Detailed Job Description As a Finastra Fusion Trade Innovation (FTI) Application Support Specialist in Fujairah, UAE via ESOL Global (cite: 5), you will serve as a principal technical authority responsible for managing mission-critical trade finance production environments (cite: 5). Your daily responsibilities will encompass executing L2 and L3 incident management, conducting root cause analysis (RCA), monitoring application performance, and administering Oracle databases and Linux/Unix servers. You will collaborate closely with global technology teams, business stakeholders, and banking operations to maintain seamless transaction processing. Note: Candidates can apply from any global location but must be willing and open to relocate to Fujairah, UAE (cite: 5).
Key Responsibilities - Provide expert L2 and L3 production support for Finastra Fusion Trade Innovation (FTI) and core trade finance applications (cite: 5).
- Monitor application performance, system health, batch processing, and environment stability within a 24/7 banking ecosystem (cite: 5).
- Manage incident resolution, triage, ticket escalation, and rigorous Root Cause Analysis (RCA) for critical production issues.
- Administer and query Oracle databases using advanced SQL for data verification, transaction tracing, and performance tuning (cite: 5).
- Manage and troubleshoot Linux/Unix server environments supporting enterprise banking application middleware (cite: 5).
- Collaborate proactively with global banking stakeholders, software vendors, and infrastructure engineers.
- Support software deployments, application patching, system upgrades, and rigorous regression testing cycles.
- Enforce strict adherence to banking security baselines, compliance standards, and risk management protocols.
- Author comprehensive operational runbooks, incident reports, RCA documentation, and knowledge base articles.
- Participate in on-call rotation schedules and manage urgent support escalations with immediate responsiveness.
Required Qualifications & Skills - Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Finance, or a related discipline.
- Minimum of 4 to 7 years of professional IT application support experience within banking or financial services (cite: 5).
- Deep specialized expertise in Finastra Fusion Trade Innovation (FTI) platform architecture and support (cite: 5).
- Strong domain knowledge in Trade Finance operations, letters of credit, collections, and guarantees (cite: 5).
- Proven hands‑on experience providing L2/L3 production support and incident management (cite: 5).
- Strong technical proficiency in Oracle database querying (SQL) and Linux/Unix operating system administration (cite: 5).
- Outstanding analytical problem‑solving, root cause analysis, and cross‑functional communication capabilities.
- Mandatory residency/work authorization: Open to global applicants with full willingness and readiness to relocate to Fujairah, UAE (cite: 5).
Nice-to-Have Skills - Professional certifications such as Finastra Certified FTI Specialist or ITIL Foundation.
- Prior professional experience supporting digital banking platforms in tier‑1 financial institutions across the Middle East or globally.
- Familiarity with automated monitoring tools (Datadog, Dynatrace) and shell scripting (Bash/Python).
- Immediate availability or short‑notice (15 days or less) to mobilize to Fujairah, UAE (cite: 5).
Application Information - Recruiter: ESOL Global / International IT Recruitment Division (Contact: Rohit Kumar) (cite: 5)
- Contact Name: Rohit Kumar (Global IT Recruiter) (cite: 5)
- Email: (Subject: FTI Application Support Specialist – UAE) (cite: 5)
- Salary/Rate: Competitive market rate
- Deadline: Immediate
- Notice Period: Immediate to 15 days preferred (cite: 5)
- Contract Duration: Full Time / Permanent (Fujairah, UAE – Relocation Opportunity) (cite: 5)
Recruitment Pro Tip When applying for this Finastra FTI Application Support position with ESOL Global, ensure your resume explicitly highlights your hands‑on FTI production support experience, your Oracle/SQL and Linux troubleshooting skills, and your absolute openness to relocate to the UAE (cite: 5).
#J-18808-Ljbffr