Own the day-to-day product roadmap tracking and delivery coordination across technology, business, compliance/risk, operations and external partners.
Convert business needs into clear product requirements, user stories, BRDs, process flows and acceptance criteria.
Support the end-to-end customer and merchant journeys, ensuring a simple experience while meeting risk, compliance and operational requirements.
Identify product gaps, market opportunities and prioritized improvements through data, customer feedback, competitor reviews and stakeholder input.
Identify commercial opportunities and performance gaps through data, customer feedback, merchant input, market research and competitor reviews; recommend prioritized actions.
Support via research and gathering market intelligence for commercial planning for product launches, new features, merchant propositions.
Support the end-to-end customer and merchant journeys, identifying friction points that impact adoption, conversion, servicing or repeat use.
Perform any additional project, task or activities assigned/delegated by the Line Manager.
2-4 years’ experience in commercial product, growth, strategy, business analysis or digital financial-services delivery.
Experience in FinTech, lending, payments, wallets, banking, e-commerce or a regulated digital business is strongly preferred.
Strong commercial mindset with practical knowledge of P&L, unit economics, revenue drivers, customer acquisition, conversion, retention and product-performance metrics.
Hands-on experience working with Growth, Digital Marketing and Performance Marketing teams to improve app acquisition, activation, engagement and repeat usage.
Comfortable translating commercial needs into product requirements, user stories, BRDs, process flows and acceptance criteria. Requires coordinating with technology teams, without needing to be a technical product manager or engineer.
Strong analytical ability; able to use customer, merchant and commercial data to identify gaps, opportunities and priority actions.
Exposure to digital onboarding, eKYC/ID&V, credit decisioning, payments, collections or marketplace journeys is an advantage.
Bachelor’s degree in business, Finance, Marketing, Information Systems or a related field.
Experience with Agile delivery, backlog management, UAT and tools such as Jira or Confluence is an advantage.
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