We are seeking an experienced Fleet Response Manager to lead our autonomous delivery fleet operations in Abu Dhabi. The role is responsible for managing a large-scale frontline team operating from a remote operations center, monitoring autonomous vehicles, resolving live incidents, and coordinating field support activities to ensure safe and efficient fleet performance.
Key Responsibilities
- Lead day-to-day fleet response and remote operations center activities.
- Manage workforce planning, rostering, attendance, productivity, and performance.
- Oversee recruitment, onboarding, training, and certification of frontline operators.
- Ensure compliance with operational, safety, and quality standards.
- Develop and maintain SOPs, training programs, and quality assurance processes.
- Manage supervisors and shift leaders across a 24/7 operation.
- Coordinate workforce logistics, including manpower suppliers, accommodation, transport, and resource allocation.
Requirements
- Bachelor's degree in Operations, Business Administration, Logistics, or a related field.
- 8+ years of experience managing large-scale operations, control rooms, command centers, contact centers, or remote operations environments.
- Proven experience leading teams of 200+ employees.
- Strong knowledge of workforce management, performance monitoring, and operational KPIs.
- Experience building training, certification, and quality management programs.
- Excellent leadership, communication, and stakeholder management skills.
- Strong English communication skills; additional languages such as Hindi, Urdu, or Arabic are an advantage.
- Valid UAE driving license preferred.
- Based in Abu Dhabi or willing to relocate.
Preferred Experience
- Autonomous vehicle, mobility, logistics, or technology-driven operations.
- UAE workforce operations, manpower management, and multi-shift environments.
- Experience scaling teams and launching new operational centers.
What We Offer
- Competitive salary package.
- Opportunity to work with cutting-edge autonomous delivery technology.
- Career growth within a fast-growing and innovative organization
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