About Addmind
Addmind is a privately owned hospitality group and the leading food and beverage management and concept creation company in the Middle East, with a growing international portfolio of restaurants, bars and lounges, beach clubs, nightlife venues, and hotels.
About The Role
We are seeking an experienced Floor Supervisor to join our front-of-house team at Be Babel The Palm, one of our premium dining venues in Dubai. The ideal candidate will bring strong leadership skills, attention to detail, and a passion for delivering exceptional guest experiences in a high-end dining environment. This role requires a hands‑on professional who can maintain refined service standards, anticipate guest needs, and effectively support and motivate the service team. The ideal candidate must be a fluent Arabic speaker.
Position Type
Full-Time
Key Responsibilities
- Supervise and coordinate floor operations during service to ensure smooth and efficient flow.
- Maintain the highest standards of service, etiquette, grooming, and presentation in line with luxury brand expectations.
- Lead, train, and motivate waitstaff, ensuring consistency in service delivery.
- Actively engage with guests, handle enquiries and feedback, and resolve complaints professionally and discreetly.
- Ensure VIP guests and regular patrons receive personalised and memorable service.
- Monitor table turns, reservations, seating plans, and guest satisfaction.
- Coordinate closely with kitchen, bar, and host teams to ensure seamless service.
- Enforce health, safety, hygiene, and SOP standards at all times.
- Assist management with daily briefings, shift reports, and performance feedback.
- Support upselling initiatives and ensure staff are knowledgeable about menus, wine, and promotions.
Requirements
- Minimum 2–4 years’ experience in a similar role within fine dining or high-end restaurants.
- Strong knowledge of wine and luxury service standards.
- Fluent in Arabic (additional languages are a plus).
What We Offer
- Opportunity to work with one of the region's leading hospitality and lifestyle groups.
- Dynamic, collaborative, and multicultural work environment.
- Exposure to high-profile hospitality and development projects.
- Career growth and professional development opportunities.
Join Us
If you are a passionate hospitality professional with strong leadership skills and a commitment to delivering exceptional guest experiences, we would love to hear from you.
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