Job Snapshot
Food and Beverage Service Attendant Job Snapshot - Role: Food and Beverage Service Attendant - Location: Dubai, United Arab Emirates - Industry: Hospitality - Function: Food & Beverage Serving - Experience: Not specified - Job Type: Full Time - Work Arrangement: Hybrid
Position Overview
Grand Mercure Dubai City, a 5-star hotel within the Accor hospitality network, is seeking a friendly and service-oriented Food and Beverage Service Attendant to support its restaurant operations in Dubai, United Arab Emirates. In this role, you will provide attentive food and beverage service, welcome guests, respond to their preferences, and ensure that every dining experience reflects the hotel 's service standards. You will help maintain a welcoming restaurant environment, prepare service areas, and work closely with colleagues to deliver efficient and personalised hospitality. The ideal candidate will have good communication skills, basic food and beverage knowledge, and a genuine interest in guest satisfaction. Attention to detail, professional presentation, and a positive team attitude are essential to this position.
Job Details
Country: United Arab Emirates - City: Dubai - Industry: Hospitality - Function: Food & Beverage Serving - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: Hybrid
Key Responsibilities
- Guest Service and Dining Experience - Welcome guests warmly and provide attentive, professional food and beverage service in accordance with hotel standards.
- Understand guest preferences and update relevant guest profiles to support personalised service.
- Anticipate guest requirements and respond promptly to requests throughout the dining experience.
- Present restaurant menus proactively and assist guests with information about available food and beverage selections.
- Maintain detailed knowledge of restaurant menus, daily specials, and available dining offers.
- Demonstrate familiarity with beverage service procedures, appropriate glassware, and suitable garnishes.
- Serve and clear food and beverage items efficiently while respecting guest comfort and dining preferences.
- Maintain a courteous, discreet, and professional approach during all guest interactions.
- Identify potential service concerns and seek assistance before they affect the guest experience.
- Support the achievement of guest satisfaction objectives through consistent service quality and attention to detail.
Restaurant Operations and Service Preparation
- Follow established opening and closing checklists to ensure the restaurant is prepared for daily operations.
- Maintain clean, organised, and adequately stocked service stations throughout operating hours.
- Replenish required service supplies and ensure dining areas remain ready for guest service.
- Follow restaurant operating procedures, service etiquette, and established hotel policies.
- Coordinate with colleagues to maintain smooth food and beverage service during busy periods.
- Ensure service activities are carried out efficiently without unnecessary disruption to guests.
- Maintain professional grooming and presentation standards throughout each shift.
- Take responsibility for assigned duties and contribute to an organised and productive working environment.
Service Quality and Operational Targets
- Support the restaurant 's daily financial and operational objectives through effective service delivery.
- Remain aware of relevant restaurant performance targets and departmental priorities.
- Contribute to the achievement of applicable LQA, TrustYou, and Forbes service quality standards and targets.
- Follow management guidance regarding daily financial objectives for the assigned restaurant or division.
- Maintain consistent service standards that support guest satisfaction and the hotel 's operational performance.
- Communicate service issues and guest feedback to the appropriate supervisor or manager.
Food Safety and Workplace Compliance
- Follow applicable Hazard Analysis and Critical Control Points (HACCP) procedures when handling food and beverage items.
- Maintain First In, First Out (FIFO) practices in accordance with established food storage and stock rotation requirements.
- Observe relevant food safety, hygiene, and sanitation standards.
- Follow hotel safety procedures and maintain awareness of emergency response requirements.
- Comply with the hotel 's evacuation policy in the event of an emergency.
- Report potential operational or safety concerns to the appropriate team member or supervisor.
- Maintain a safe, clean, and professional service environment for guests and colleagues.
Teamwork and Professional Development
- Attend required departmental briefings, operational meetings, and training sessions as directed by management.
- Work cooperatively with restaurant colleagues and other hotel departments to support efficient guest service.
- Demonstrate accountability and confidence when carrying out assigned responsibilities.
- Seek guidance when necessary to resolve service concerns and prevent operational difficulties.
- Remain flexible in supporting departmental requirements and special assignments.
- Perform additional duties or special projects requested by management, including appropriate assignments in other hotel departments.
Qualifications and Requirements
- Proficiency in the English language.
- Basic knowledge of food and beverage products and restaurant service.
- Good communication skills and the ability to interact professionally with guests.
- Strong customer service abilities and a guest-focused approach.
- Good problem-solving skills and the ability to respond appropriately to service concerns.
- Professional appearance and consistent adherence to grooming standards.
- Good interpersonal skills and confidence when communicating with guests and colleagues.
- A service-minded attitude with attention to quality and guest satisfaction.
- Ability to work effectively as part of a team.
- Strong attention to detail and willingness to follow established service procedures.
Personal Attributes
- Friendly, welcoming, and attentive to individual guest needs.
- Professional and courteous in all guest interactions.
- Confident when assisting guests and responding to routine service requests.
- Reliable in maintaining restaurant presentation and service standards.
- Cooperative and supportive of colleagues during daily operations.
- Willing to learn and improve through training and practical experience.
- Committed to delivering a positive and memorable dining experience.
Why Join Grand Mercure Dubai City
Grand Mercure Dubai City offers an opportunity to work within a 5-star hospitality environment where local culture and international service standards come together. With 361 guest rooms, diverse dining venues, and modern meeting facilities, the hotel provides a professional setting for colleagues who enjoy creating memorable guest experiences. As part of the Accor network, you will join a workplace that values inclusion, learning, and professional development. Accor encourages its Heartists to develop their skills, explore career opportunities, and contribute to a culture of thoughtful hospitality.
About Grand Mercure Dubai City and Accor
Grand Mercure Dubai City is a 5-star hotel within the Accor hospitality network, offering 361 rooms, a selection of dining venues, and modern meeting facilities. The hotel combines local cultural influences with international hospitality standards to create welcoming experiences for its guests. Accor is a global hospitality group with a diverse portfolio of hotel brands and properties. The company is committed to attracting, recruiting, and developing talent from different backgrounds while encouraging professional growth and responsible hospitality.
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