Lead the service. Elevate every experience. Build your career in one of Dubai’s most vibrant beachfront hospitality destinations!
About the Hotel:
Located along the prestigious Palm West Beach in Dubai, this contemporary beach resort combines relaxed resort living with vibrant dining, entertainment, and leisure experiences. With stunning views of the Arabian Gulf and Dubai skyline, the property offers guests a dynamic destination featuring a private beach, pools, wellness facilities, and a diverse selection of restaurants and bars.
The Food & Beverage operation encompasses a variety of experiences, from international and Mediterranean all-day dining to beachfront service, poolside experiences, specialty restaurants, cafés, and vibrant bars. This diverse environment provides an exciting platform for hospitality professionals seeking exposure to high-volume, multi-outlet resort operations.
About the Role:
The Food & Beverage Senior Captain will play a key role in supporting the smooth and efficient operation of the assigned restaurant, bar, beach, or dining outlet. The position requires a confident and hands‑on service professional who can lead by example, coordinate the team during service, and consistently deliver warm, attentive, and efficient guest experiences.
Working closely with the Outlet Management team, the Senior Captain will help maintain service standards, coach colleagues, handle guest requirements, and ensure that every aspect of the dining experience is delivered with professionalism, speed, and attention to detail.
Key Responsibilities:
- Supervise and coordinate daily service operations within the assigned F&B outlet.
- Lead the service team during shifts, ensuring smooth workflow and effective communication.
- Deliver consistently friendly, professional, and attentive guest service.
- Assist in briefing and allocating duties to service colleagues.
- Monitor table setup, mise en place, cleanliness, and overall outlet readiness.
- Ensure food and beverage orders are accurately taken, entered, served, and cleared according to established standards.
- Coordinate closely with the Kitchen, Bar, Stewarding, and other departments to ensure seamless service.
- Anticipate guest needs and respond promptly to requests and preferences.
- Handle guest feedback and service recovery professionally, escalating matters when appropriate.
- Assist in maintaining strong knowledge of menus, ingredients, beverages, promotions, and dietary requirements.
- Support upselling and suggestive-selling initiatives to maximise guest satisfaction and outlet revenue.
- Monitor service timing and ensure efficient table turnover without compromising guest experience.
- Assist with training, coaching, and mentoring junior team members.
- Ensure compliance with food safety, hygiene, health, and safety standards.
- Support stock control, equipment handling, and proper care of outlet assets.
- Assist the Outlet Manager or Assistant Manager with operational tasks, reports, and shift administration.
- Take responsibility for the outlet in the absence of the immediate supervisor when required.
- Maintain a professional appearance and consistently represent the resort’s service standards.
Qualifications & Experience:
- Minimum 2–3 years of experience in Food & Beverage service, preferably within a four- or five-star hotel, resort, restaurant, beach club, or high-volume hospitality environment.
- Previous experience as a Captain, Senior Waiter, Team Leader, or similar supervisory role is highly desirable.
- Strong knowledge of restaurant and beverage service procedures.
- Excellent communication and interpersonal skills.
- Good command of English; additional languages are an advantage.
- Strong guest-service orientation with excellent attention to detail.
- Ability to work effectively in a fast‑paced and multicultural environment.
- Confident in handling guest concerns and service recovery.
- Strong team‑player mentality with the ability to guide and motivate colleagues.
- Flexible to work shifts, weekends, public holidays, and during peak periods.
- A professional appearance, positive attitude, and genuine passion for hospitality.
- The Ideal Candidate
- The ideal candidate is a confident, energetic, and service-oriented hospitality professional who enjoys being at the heart of the operation.
- Someone who understands that exceptional service is built through attention to detail, teamwork, product knowledge, and genuine interaction with guests. The successful candidate should be comfortable leading a busy shift while maintaining composure, efficiency, and a consistently welcoming attitude.
- Why Join
- Opportunity to work within a dynamic beachfront resort in Dubai’s iconic Palm Jumeirah.
- Exposure to a diverse portfolio of restaurants, bars, beach, and poolside dining experiences.
- Gain valuable experience in a fast‑paced, multicultural resort environment.
- Opportunities for professional development and career progression within a global hospitality group.
- Work alongside an international team of hospitality professionals.
- Develop expertise across multiple Food & Beverage concepts and service styles.
- Enjoy the opportunity to build a rewarding hospitality career in one of the world’s leading lifestyle and tourism destinations.
The Opportunity:
This is an exciting opportunity for a Food & Beverage professional ready to take the next step in their hospitality career and gain valuable experience within a vibrant Dubai beach resort.
For someone who takes pride in exceptional service, enjoys working with people, and thrives in a dynamic F&B environment, this role offers the opportunity to lead from the floor, create memorable guest experiences, and grow within a truly international hospitality setting.
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