JOB SUMMARY
Main Duties/Responsibilities:
Supervise the service staff team
Ensure the standards are plied with 100% of the guest 100% of the time.
Be punctual greet colleagues and reports to supervisor upon arrival for duties.
Offer guests an enjoyable expertly served beverage/dining experience for all events.
Anticipate and service of guests requirements before requests is necessary.
Utilize the hotels computer system ringing up sales printing checks closing checks and completing closing readings.
Ascertain a guests satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved.
Ensuring all set ups and mise en place is set for the next days events.
Ensure all areas stores and back areas are always kept clean and tidy.
Handle cash and credit card procedures according to the guidelines of the accounting department.
CANDIDATE PROFILE
Basic hotel school diploma
2 year minimum experience working in a multicultural / 5 star hotel environment.
Multi skilled.
Experience in food and beverage or event field.
Speed and accuracy. (able to manage last minute activities)
Ability to handle luxury guest volumes on a daily basis.
Should be able to work under pressure in a customer service environment.
Must be flexible and ability to work long hours.
Creative and positive mind set.
Worked in different cultural environment.
On-site
Food & Beverage
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Required Experience:
Manager
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