Forward Deployed Engineer

Murphy deploys AI agents for banks starting with the most straightforward business case voice AI for debt collection We ve built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication Our AI-powered agents adapt instantly engaging with debtors across channels like voice messengers email and SMS to maximize results while preserving trust We re live with Santander Revolut BBVA and dozens others We ve proven the product in large-scale pilots with top-tier banks And now we need to move fast to secure leadership in this 300Bn industry

About the Role

Murphy is building the AI platform that powers debt collection for some of the world s leading banks telcos and utilities We re looking for a Forward Deployed Engineer based in Dubai who will play a key role in building and deploying Murphy across the Middle East and Arabic-speaking markets

You ll work closely with Product Engineering Deployment and Revenue while spending significant time working directly with customers and prospects across the region Run discovery sessions support deployments solve complex customer problems and build strong relationships with the teams using Murphy You ll operate at the intersection of engineering product and customer success You ll understand how a customer s business works translate complex requirements into technical solutions build and configure those solutions and make sure Murphy delivers measurable value in production This is a highly autonomous role You ll be expected to get close to the customer figure out what needs to be done and make it happen

Responsibilities

• Deliver technically robust client configurations
• Ensure every deployment is technically correct properly scoped and aligned with agreed requirements before going live
• Own configuration quality end-to-end no silent workarounds no fragile setups
• Optimize agent performance through structured iteration Continuously analyze performance metrics and improve voice agent and communication flows Use data to identify patterns diagnose issues and implement measurable improvements
• Act as the technical counterpart to clients Participate in client meetings as the product and systems expert Clearly explain architecture constraints trade-offs and product capabilities Set expectations without overpromising
• Provide structured product feedback Identify when challenges stem from configuration vs product gaps Raise structured product requests with clear context impact and proposed direction Collaborate with Product and Engineering to improve the platform
• Design scalable reusable solutions Ensure configurations are maintainable and scalable across clients Avoid one-off solutions that create downstream technical debt

Requirements

• Fluent in English and Arabic
• Background in Data Science or Data Analysis
• Strong technical foundations and the ability to write and understand production-quality code
• Comfortable working directly with customers and translating business requirements into technical solutions
• Deep product and systems understanding: Ability to reason end-to-end about data flows, architecture, dependencies, and system behavior. You think structurally, not reactively
• Analytical and performance-driven thinking: Comfortable working with KPIs, performance metrics, and iteration cycles. Uses data to guide improvements, not intuition alone
• Extreme ownership of configuration quality: Holds a high bar for technical correctness and long-term maintainability. Takes responsibility for outcomes, not just tasks

What we offer

• Salary at the top of the benchmark
• Fair equity with enormous upside potential
• Real Ownership - Murphy s strategy is yours to drive
• Small team high autonomy and outsized impact
• The founding team s direct attention and a category with a 300B industry behind it

Our Process

1. First Interview Getting to Know You A conversation with a future teammate who s excited to find a new colleague We ll talk about your story what drives you and what you re looking for next no trick questions just a genuine exchange
2. Second Interview Deep Dive You ll meet the Hiring Manager and potentially another team member This is a more technical discussion where we explore your skills in detail walk through real scenarios and answer any questions you might have about the role
3. Tech Assessment or Business Case A practical exercise to see how you approach challenges similar to those you d tackle at Murphy You ll have time to reflect and showcase your thinking no rush no surprises
4. Call with the Founders Our founders meet every team member and it s a great opportunity for you to learn about the company and its direction

We are committed to building a diverse inclusive and equitable workplace where everyone regardless of background identity or experience feels valued and empowered to thrive We believe that different perspectives drive innovation and success and we actively foster an environment where all voices are heard and respected

#J-18808-Ljbffr