Our client is seeking an experienced Fraud Investigator to join their financial crimes and fraud operations team in Glen Allen, VA. This hybrid opportunity is ideal for an investigative professional with experience identifying, investigating, documenting, and resolving fraud within a banking or financial services environment.
The Fraud Investigator will manage cases involving suspected fraudulent or illegal activity affecting customer accounts, employees, vendors, and third parties. This role combines fraud investigation, case management, fraud recovery and remediation, AML/financial crime awareness, and customer support.
The ideal candidate is a strong investigator who can analyze complex situations, maintain detailed case documentation, and confidently support customers impacted by fraud. Success in this position requires empathy, sound judgment, attention to detail, and the ability to manage sensitive or escalated situations in a high-volume environment.
Key Responsibilities:
- Investigate suspected fraud, suspicious transactions, and potentially illegal activity involving customer accounts, employees, vendors, and third parties.
- Conduct research, analyze account activity, gather evidence, and document investigative findings.
- Manage fraud cases throughout the investigation lifecycle, including detection, investigation, recovery, remediation, and resolution.
- Support customers who have been victims of fraud while balancing fraud risk, regulatory requirements, and the overall customer experience.
- Maintain thorough and accurate fraud case documentation and evidence in accordance with applicable policies, procedures, and regulatory requirements.
- Identify patterns, trends, and indicators of potentially fraudulent or suspicious activity.
- Support AML, financial crime, and fraud risk management initiatives.
- Coordinate with law enforcement and other appropriate authorities when necessary.
- Present investigative findings and supporting evidence to internal stakeholders as required.
- Handle complex, sensitive, and escalated customer complaints using professionalism, empathy, and effective de-escalation techniques.
- Manage multiple investigations simultaneously in a fast-paced, high-volume environment.
- Follow established fraud prevention, investigation, escalation, and case management procedures.
Required Skills/Education:
- 3–5+ years of fraud investigation, fraud remediation, or financial crime experience.
- Hands-on experience with fraud detection, investigation, recovery, remediation, and resolution.
- Experience investigating fraud involving customer accounts, employees, vendors, and/or third parties.
- Strong fraud case management, evidence gathering, and investigative documentation skills.
- Banking, financial institution, or broader financial services experience strongly preferred.
- Knowledge of AML, financial crime, suspicious activity, and fraud risk management principles.
- Experience working in a high-volume, call center, or customer-facing environment.
- Strong customer service and victim support skills, including the ability to navigate sensitive fraud situations with empathy and professionalism.
- Excellent verbal and written communication, active listening, and de-escalation skills.
- Strong investigative, analytical, critical-thinking, and problem-solving abilities.
- Experience handling executive-level or highly escalated customer complaints is a strong plus.
- Ability to independently manage multiple investigations and competing priorities.
- Bachelor’s degree or an equivalent combination of education and relevant professional experience.
- Must be able to work the required hybrid schedule and participate in a Saturday rotation.
About Seneca Resources:
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.