Join our team as a Front Desk Agent where youll be the friendly face and welcoming voice that sets the tone for our guests stay. As the first point of contact your impeccable customer service skills and attention to detail will create a memorable and positive experience ensuring our guests feel valued from check-in to check-out.
- Welcome guests with a warm and professional demeanor.
- Handle check-in check-out room assignments and room keys efficiently.
- Process payments and maintain accurate financial transactions.
- Assist guests with inquiries special requests and hotel information in English and Russian/German.
- Promote hotel services facilities and upsell room categories when appropriate.
- Maintain accurate guest records and ensure compliance with hotel policies.
- Coordinate with Housekeeping Reservations Guest Services and other departments to ensure seamless guest experiences.
- Handle guest complaints or issues professionally and escalate to the Duty Manager when required.
- Follow all procedures related to safety security and data privacy.
- Maintain the cleanliness and professional appearance of the front desk area.
- Participate in shift handovers trainings and team meetings.
Qualifications :
- Diploma or certification in Hospitality Management preferred.
- Minimum 12 years of experience in a Front Office or guest service role preferably in a hotel.
- Fluency in English and Russian and/or German (speaking reading and writing).
- Strong communication and interpersonal skills.
- Proficient in PMS systems (e.g. Opera) and basic computer skills.
- Excellent problem-solving skills and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Strong grooming standards and professional appearance.
- Flexibility to work shifts nights weekends and public holidays.
Additional Information :
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Remote Work :
No
Employment Type :
Full-time
Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette
Experience: years
Vacancy: 1