Front Desk Agent

Job Qualifications

• A high school diploma or equivalent is required
• Additional education in hospitality or a related field is a plus
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with composure
• Strong organizational and multitasking abilities
• Familiarity with hotel management software

Responsibilities

Administration

• Directs and coordinates all marketing activities and to communicate these activities throughout the hotel
• Maintains the Daily Log Book
• Reports Lost and Found items

Customer Service

• Delivers the brand promise and provide exceptional guest service at all times
• Provides excellent service to internal customers as appropriate
• Be familiar with the hotel s products and services and policies
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily
• Maintains positive guest and colleague interactions with good working relationships
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

Operational

• Meets and greets all guests and assists with registrations
• Ensures the strict control of room keys
• Ensures that all company minimum brand standards have been implemented and that optional brand standards have been implemented where appropriate
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented
• Prepares welcome cards and keys for arrival FIT guests
• Ensures accurate knowledge of hotels and the tourism in Singapore
• Reports Lost and Found items
• Works closely with other Front Office personnel in a supportive and flexible manner focusing on the overall success of the hotel and the satisfaction of hotel guests
• Supports and embraces the spirit of We work through Teams
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
• Ensures an understanding on the sequence of duties related to Royal Family visits
• Accords protocol with Royal Family visits

Personnel

• Supports the implementation of The People Philosophy demonstrating and reinforcing GHM s Values and Culture Characteristics

Other Duties

• Ensures high standards of personal presentation and grooming
• Exercises responsible behavior at all times and positively representing the hotel
• Responds to changes in the Rooms function as dictated by the industry company and hotel
• Reads the hotel s Employee Handbook and have an understanding of and adhere to the hotel s rules and regulations and in particular the policies and procedures relating to fire hygiene health and safety
• Attends training sessions and meetings as and when required
• Carries out any other reasonable duties and responsibilities as assigned

A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus. Excellent communication and interpersonal skills. Ability to handle stressful situations with composure. Strong organizational and multitasking abilities. Familiarity with hotel management software.

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