Front Desk Agent (EU Language)

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
• Adheres to and executes all job task checklist points.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all Group Resumes VIP reports daily business reports.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag while working.
• Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required to include Gift Card redemption.
• To support the Concierge or Telephone Operator as required.
• Resolve guest complaints or otherwise follow up with manager.
• Review room queue and work with Housekeeping to expedite turnover.
• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
• Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
• Post applicable charges for late check-outs requests.
• Perform daily bucket check report against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
• Ensure that ones cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
• Ensure proper handling and documentation of guests valuables being secured in hotel safe deposit box.
• Drive and champion ALL loyalty program.
• Drive FO Up selling program.
• Be familiar with hotel services and promotions and promote them.
• Use Royal Service Manager as the main method of communication throughout the department as required for communication.
• Take and deliver accurate and timely guest messages.
• Respond to queries positively.
• Follow department policies procedures and service standards including all safety policies.
• Other tasks as assigned.

Qualifications :

•  Passion for guest service.
•  Excellent written and verbal communication interpersonal and leadership skills.
•  Highly organized results-oriented with the ability to be flexible and work well under pressure.
•  Degree or Diploma in Hospitality Management is an asset.
•  Fluency in English and at least one additional language
•  Minimum of 1 year previous Hotel experience is an asset.
•  Must have the ability to handle a multitude of tasks and Guest requests.
•  Knowledge of Property Management System such as Opera is an asset.
•  Ability to work independently and prioritize responsibilities.
•  Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word Excel PowerPoint).

Remote Work :

No

Employment Type :

Full-time

Key Skills
Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette
Experience: years
Vacancy: 1