Front Desk Agent

• Greet and checkin guests providing a warm welcome and efficient service
• Handle guest inquiries requests and complaints with empathy and professionalism
• Process checkouts including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities local attractions and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations room assignments and special requests
• Ensure the front desk area is organized and wellstocked with necessary supplies
• Assist with administrative tasks including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customerfocused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

Qualifications :

• Minimum of 1 year experience in a guest services role preferably in a hotel setting
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word Excel PowerPoint and Outlook)
• Experience with Opera hotel management software preferred
• Strong problemsolving abilities and attention to detail
• Flexibility to work various shifts including nights weekends and holidays
• Multilingual skills particularly Arabic and English are highly advantageous
• Demonstrated organizational skills and ability to multitask efficiently

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette
Experience: years
Vacancy: 1