Front Desk / Receptionist – Ophthalmology Clinic- Dubai, UAE

Front Desk / Receptionist – Ophthalmology Clinic

Location: Dubai, UAE

SylvCare Talent is recruiting a professional and patient-focused Front Desk / Receptionist for a well-established ophthalmology clinic in Dubai.

The successful candidate will be the first point of contact for patients and visitors and will play an important role in delivering a high-quality patient experience while supporting the smooth daily operation of the clinic.

Key Responsibilities

• Welcome patients and visitors in a professional, warm and courteous manner.
• Manage front desk operations and ensure an organized patient flow throughout the clinic.
• Handle incoming telephone calls, WhatsApp inquiries and patient requests efficiently.
• Schedule, confirm, reschedule and coordinate patient appointments.
• Register new patients and accurately update patient information in the clinic system.
• Coordinate appointments between ophthalmologists, diagnostic services and other clinical departments.
• Provide patients with clear information regarding appointments, clinic procedures and general administrative requirements.
• Manage patient check-in and check-out processes.
• Coordinate with doctors, nurses and other clinic staff to minimize waiting times and ensure smooth clinic operations.
• Handle basic billing, payment collection and receipt issuance when required.
• Support insurance-related administrative processes and ensure relevant documentation is complete.
• Maintain accurate patient records while ensuring confidentiality and professional handling of sensitive information.
• Respond professionally to patient complaints or concerns and elevate issues appropriately.
• Maintain the reception area to a high professional standard.
• Assist with administrative duties, documentation and general clinic coordination as required.

Candidate Requirements

• Previous experience in a medical clinic, hospital or healthcare facility in the UAE is strongly preferred.
• Previous experience in an ophthalmology, eye care, aesthetic or premium outpatient clinic is highly advantageous.
• Excellent spoken and written Arabic and English.
• Professional, polished and presentable appearance.
• Strong communication and interpersonal skills.
• Excellent customer service and patient-handling skills.
• Confident dealing with patients from different cultural backgrounds.
• Strong organizational and multitasking ability.
• Comfortable working in a busy clinical environment.
• Good computer literacy and experience with clinic management, EMR or appointment-booking systems is preferred.
• Strong attention to detail and accuracy in documentation.
• Professional attitude, discretion and commitment to patient confidentiality.
• UAE residency or availability to relocate to Dubai as required.

Preferred Profile

• Previous UAE healthcare experience.
• Experience within an ophthalmology or specialist medical clinic.
• Strong Arabic and English communication.
• A professional and patient-oriented personality.
• Experience dealing with VIP or high-end private clinic patients.

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