Front Desk Staff

Front Desk Staff

First point of contact for players arriving at partner venues. Check-in bookings, assist walk-ins, and keep the floor running smoothly.

About the role

You'll be stationed at one of our partner venues, welcoming players, managing the check-in flow for app bookings, and handling walk-in enquiries.

This is a shift-based role with rotations across evenings and weekends, prime-time snooker hours.

What you'll do

• Check in booked players and assign tables
• Assist walk-in players with booking and payment
• Keep the booking dashboard accurate in real time
• Handle basic dispute resolution and escalate when needed
• Report equipment issues and maintenance needs to the venue manager

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