Front of House & Administration Coordinator

The Front of House & Administration Coordinator will be responsible for providing a professional and welcoming reception experience at Fortes Education’s Head Office, while supporting the smooth day-to-day administration of the office. The role will manage visitors and calls, coordinate meetings and calendars, arrange business travel, and provide administrative support to senior stakeholders and various departments.

The ideal candidate will be professional, well-presented, highly organised, proactive, and confident in dealing with senior management and external stakeholders.

Key Responsibilities

• Manage the Front of House and reception area, ensuring a professional, welcoming and efficient experience for all visitors and employees.
• Greet and assist visitors, candidates, parents, suppliers and other external stakeholders, directing them to the appropriate person or department.
• Manage incoming calls, enquiries and correspondence, ensuring they are handled promptly and professionally.
• Coordinate meeting rooms, appointments, meetings and calendars for senior stakeholders.
• Schedule meetings, send invitations and reminders, coordinate meeting requirements and manage any changes or scheduling conflicts.
• Arrange business travel, including flights, hotels, airport transfers and travel itineraries.
• Coordinate travel changes, cancellations and other booking requirements as necessary.
• Provide general administrative support to the Head Office and senior stakeholders.
• Maintain accurate records, trackers, filing systems and administrative documentation.
• Coordinate couriers, deliveries, office supplies and other day-to-day office requirements.
• Support the organisation of meetings, workshops, events and other Head Office activities.
• Liaise with HR, IT, Facilities, Finance and other departments to ensure smooth day-to-day office operations.
• Maintain a professional and well-organised reception and meeting environment at all times.
• Handle sensitive information with a high level of confidentiality, discretion and professionalism.
• Assist with other administrative duties and ad-hoc requirements as assigned by management.

Qualifications & Requirements

• Diploma or Bachelor’s degree in Business Administration, Hospitality, Office Administration or a related discipline.
• 2–5 years of experience in Front Office, Reception, Administration, Hospitality, Executive Support or a similar role.
• Previous experience in a corporate or professional environment is preferred.
• Experience in calendar management, meeting coordination and travel bookings is highly desirable.
• Excellent verbal and written English communication skills.
• Proficiency in Microsoft Office, particularly Outlook, Word, Excel and Teams.
• Professional, confident and well-presented with excellent interpersonal skills.
• Strong organisational and time-management skills with exceptional attention to detail.
• Excellent customer service and stakeholder management skills.
• Ability to manage multiple priorities and remain calm and professional under pressure.
• Proactive approach with the ability to anticipate requirements and take ownership of tasks.
• Strong follow-up skills and the ability to work independently with minimal supervision.
• High level of confidentiality, discretion and professionalism.
• Experience within a K–12 education environment or a multi-site organisation would be an advantage.

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