Front Office Executive

About the company:

BDO is a global network of professional services firms with a presence in over 166 countries, revenue of over USD 14 billion, and experience of over 60 years. Its a leading service provider for the mid-markets with client service at its heart.

BDO India Services Private Limited (or BDO India) is the India member firm of BDO International. BDO India offers strategic, operational, accounting and tax, and regulatory advisory & assistance for both domestic and international organizations across a range of industries. BDO India is led by more than 300+ Partners & Directors with a team of over 10,000 professionals operating across 14 cities and 20 offices. We expect to grow sizably in the coming 3-5 years, adding various dimensions to our business and multiplying and increasing the current team size multi-fold.

Role Overview

The Front Office Executive will be responsible for managing the reception desk and ensuring smooth day-to-day operations at the front office. The role requires excellent communication, organizational, and interpersonal skills to provide a professional and welcoming environment for visitors, employees, and clients.

Key Responsibilities

• Greet and welcome visitors and guests, ensuring a positive first impression of the organization.
• Manage the front desk and telephone switchboard operations, including answering calls, routing them to appropriate departments, and placing outgoing calls when required.
• Ensure the reception desk is staffed and fully functional during office hours.
• Handle conference/meeting room bookings efficiently.
• Respond to general inquiries and provide accurate information or assistance to visitors and callers.
• Manage the process of ordering business cards for staff as per the company’s defined process.
• Oversee the housekeeping and professional upkeep of the reception area, ensuring newspapers, magazines, and other materials are neatly organized.
• Promote a friendly and welcoming office environment.
• Be familiar with security and emergency procedures; coordinate with security personnel in case of breaches or problem situations.
• Support in initiating emergency procedures as per location-specific response guidelines.
• Assist in raising purchase orders, invoice tracking, and ordering office essentials/medicines on time.
• Provide administrative support to other office functions as required.

Qualifications & Skills

• Bachelor’s degree in any discipline (preferred).
• 2–4 years of experience in a front office, receptionist, or customer-facing role in a corporate environment.
• Excellent communication skills (verbal and written).
• Strong organizational and multi-tasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Professional demeanor with the ability to handle sensitive information discreetly.
• Strong interpersonal skills with a customer service orientation.