abu dhabi, abu dhabi, United Arab Emirates Unknown Posted Today
Manage the functioning of all departmental employees and facilities (Reception Guest Service Center Bell team Drivers Concierge Guest Experience Night shift 45 person manning)
Develop and maintain a motivational working environment within the department taking into consideration the remote location and varying needs of team members.
Lead the team members performance appraisals
To coordinate work of other managers and supervisors in each section of Front Office to ensure highest guest and team satisfaction.
To be in charge of the Front Office work schedule and leave planning.
Hyper collaborate with other departments to maximise effectivity
To monitor Front Office inventory and order new/additional/replacement items when necessary
Provide coaching and counselling support and guidance to the team member as required.
Work with various systems simultaneously (Opera PMS Outlook MessageBox Anantara App Loyalty Systems ReviewPro Paytrax)
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.
Ensure that all Standard Operating Procedures are being adhered to by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
Lead the upselling and cross selling of the department via FPG upselling programming.
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping room service guest relations and any other department where necessary to complete the action.
Ensure team member are uptodate with current information and data of the hotel products and services including room types rates features and facilities food and beverage outlets & promotions spa and health club and other services and facilities.
Conduct regular room and floor inspections to ensure quality standards complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
Drive hotel buggies carefully and safely at all times.
Lead the management morning briefing report on daily basis
Qualifications :
A degree or diploma in Hotel Management or equivalent
Luxury hospitality experience of 24 years in related field or Minimum of 2 years experience in the same role.
An indepth knowledge of the hotel leisure or service sector
Excellent communication and leadership skills.
Strong organizational and multitasking abilities.
Familiarity with hotel management software.
Be a leader and take charge of the Front Office Department.
Have a genuine passion for people and the industry.