Front office receptionist

Responsibilities Greet and welcome guests in a professional and friendly manner Perform efficient check-in and check-out procedures Handle guest reservations, cancellations and modifications Provide accurate information about hotel facilities, services and local attractions Respond to guest inquiries, requests and complaints promptly and courteously Handle cash, billing and payment transactions accurately Maintain and update guest records in the system PMS Coordinate with housekeeping and other departments to ensure room readiness Answer telephone calls and direct them appropriately Ensure the front desk area is clean, organized and presentable at all times Upsell hotel rooms, services and promotions when applicable Follow hotel policies, procedures and service standards Ensure guest privacy and confidentiality at all times Qualifications Mandatory: Previous experience as a Front Office Receptionist in a hotel environment Familiarity with hotel PMS systems (e.g., Opera or similar) Excellent communication and interpersonal skills Strong customer service orientation Good command of English (additional languages are an advantage) Ability to handle multiple tasks in a fast-paced environment Professional appearance and positive attitude Basic knowledge of cash handling and billing procedures Flexibility to work shifts, weekends, and holidays #J-18808-Ljbffr