Job Description
To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times
Job Responsibility
- Be aware of daily functions, events, VIP and group arrivals
- To carry out any other duties as required
- To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons
- Ensure unidentified persons are not allowed access to guest rooms
- Report any accidents (guest or staff)
- To be fully aware of the Health & Safety Policy
- To be aware of fire and bomb procedures
- Take care in work to avoid accidents
- To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
- Report suspicious characters or suspect packages
- Security of payments
- Alert to fraud
- Ensure full liaison with other members of the team
- Strong communication with other departments, especially Reservations
- Strong relationship with guests and internal customers
- Key relationship with Front Office Manager and Asst.FOM
- Reporting of issues as they arise
- Completion of Progress Training & participation in Progress related activities
- Diligence in prevention of wastage
- Attend department meetings
- Be aware and report on competitor and industry updates
- Maintain Department standards
- Seek opportunities to upgrade or sell additional services to guests
- Prepare documentation for daily business
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures
- Assist in training new staff members, coach them and monitor their performance
- Ensure the desk is covered at all times, allocating meal breaks sensibly
- Full awareness of current daily status of Hotel
- Ensure smooth hand over to next shift
- Thoroughly conversant with all room types, décor and outlook
- Communication and recording of complaints
Education
Bachelor’s Degree.
Experience
- With good communication skills both oral and written, English and other languages
- Good inter-personal skills, pleasant appearance.
- Four years experience in as Front Office Supervisor/Shift Leader
Licenses or Certificates
Not applicable.
Grooming
All associates must maintain a neat, clean and well-groomed appearance per Citymax standards.
#J-18808-Ljbffr
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.