Front office supervisor (night)

Responsibilities
Ensure smooth and efficient check‑in and check‑out procedures for late arrivals and departures Handle guest concerns, complaints and emergency situations professionally Perform and verify night audit procedures and daily financial reports Ensure all guest accounts, billing and payment transactions are accurate Monitor room status, reservations and room availability Coordinate with Housekeeping and Security departments during the shift Prepare daily reports, occupancy reports and handover reports for management Ensure hotel policies, procedures and service standards are followed Monitor staff performance and provide guidance to team members Ensure lobby cleanliness, safety and guest comfort during nighttime operations Handle wake‑up calls, late‑night requests and special guest arrangements Assist in training and mentoring front office associates Respond quickly to emergencies, incidents or guest issues during the night Ensure proper cash handling and end‑of‑day reconciliation Conduct shift briefings and smooth handover to morning shift team Qualifications
Diploma or Bachelor’s degree in Hospitality Management or related field preferred Minimum 2–3 years of Front Office experience in a hotel environment Experience handling night audit and hotel financial reports Familiarity with hotel PMS systems and reservation procedures Experience in guest relations and complaint handling Luxury or international hotel experience is an advantage Fluent in English; additional languages are a plus Flexible to work overnight shifts, weekends, and holidays Knowledge of hotel safety and emergency procedures Ability to supervise operations with minimal management presence Strong sense of responsibility, confidentiality, and reliability