Front Office Supervisor (Night)

Responsibilities

• Ensure smooth and efficient check‑in and check‑out procedures for late arrivals and departures
• Handle guest concerns, complaints and emergency situations professionally
• Perform and verify night audit procedures and daily financial reports
• Ensure all guest accounts, billing and payment transactions are accurate
• Monitor room status, reservations and room availability
• Coordinate with Housekeeping and Security departments during the shift
• Prepare daily reports, occupancy reports and handover reports for management
• Ensure hotel policies, procedures and service standards are followed
• Monitor staff performance and provide guidance to team members
• Ensure lobby cleanliness, safety and guest comfort during nighttime operations
• Handle wake‑up calls, late‑night requests and special guest arrangements
• Assist in training and mentoring front office associates
• Respond quickly to emergencies, incidents or guest issues during the night
• Ensure proper cash handling and end‑of‑day reconciliation
• Conduct shift briefings and smooth handover to morning shift team

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred
• Minimum 2–3 years of Front Office experience in a hotel environment
• Experience handling night audit and hotel financial reports
• Familiarity with hotel PMS systems and reservation procedures
• Experience in guest relations and complaint handling
• Luxury or international hotel experience is an advantage
• Fluent in English; additional languages are a plus
• Flexible to work overnight shifts, weekends, and holidays
• Knowledge of hotel safety and emergency procedures
• Ability to supervise operations with minimal management presence
• Strong sense of responsibility, confidentiality, and reliability

#J-18808-Ljbffr