Would you like to join an international team working to improve the future of healthcare Do you want to enhance the lives of millions of people Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop produce and market innovative medicines solutions and services in more than 110 countries and regions.
We believe that diversity adds value to our business our teams and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding. Help us lead one of the worlds largest pharmaceutical companies. We are a world leader in plasmaderived medicines with a presence in more than 100 countries and a growing global team of over 20000 people. Thats why we need a Field Service Engineer like you.
As part of the Grifols EvanzCare organization you will ensure the highest quality technical service and support for our distributors both onsite and remotely.
You will respond to distributor inquiries perform installations upgrades preventive maintenance and provide ongoing technical support at customer facilities and remotely.
You will document all service activities in the CRM system and ensure full compliance with Grifols EvanzCare procedures and protocols.
You will escalate technical needs when required collaborating closely with internal Grifols teams to ensure rapid issue resolution.
You will contribute to projects related to product performance process improvement and crossfunctional development.
You will continue developing your skills in communication presentation and project management.
You will demonstrate and support Grifols Values & Behaviors in all interactions.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills education and abilities required.
Skills: strong technical troubleshooting customer service orientation clear communication autonomy ability to work onsite and remotely CRM documentation discipline.
Qualifications: experience in field service medical devices diagnostics or technical support in a healthcare environment.
Education: technical or engineering degree (biomedical electronics IT or related fields).
It is a brilliant opportunity for you. Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at . If you are interested in joining our company and you have what it takes for such an exciting position then dont hesitate to apply. We look forward to receiving your application.
Grifols is an equal opportunity employer.
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Location:EMEA : United Arab Emirates : Home Office :Dubai
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