ATEXIS - AN ALTEN COMPANY
ATEXIS, 100% owned by ALTEN group, is an engineering services company specialized in Customer Support & Services, dedicated to optimize life in service of complex system through availability increase & maintenance cost & time optimization.
With 1000+ collaborators all around the world, ATEXIS supports major industry players in the following sectors: Aerospace, Railway, Naval, Defense & Energy
We are looking for an Engineering Focal Point and Operational Advisor to join our company!
Job Description
Location: Doha, Qatar
Starting Date: November 2026
Long term Contract
The Service Provider shall provide a cabin seat expertise service that shall include, but not limited to, the below described activities:
- 1. CABIN SURVEY Conduct cabin survey to identify operational defects related to the Aircraft Seats. Support meet & greet. Analyze the spare parts listed in the aircraft logbooks and linked to the Aircraft Seats, this list shall be part of the daily activity report. Implement an Action Item Log to follow-up in-service technical issues linked to the Aircraft Seats. Take any action to prevent seat lockout (day to day activity).
- 2. TECHNICAL ASSISTANCE Assist Customer with detailed troubleshooting of the seats. Guide and oversee the workshops with repair and refurbishment procedures. Support working party by advising the Customer's Technicians or any third party appointed by Customer. Meet with any Customer department involved in seats maintenance (including but not limited to line maintenance, engineering, purchasing, repair) in order to identify and follow-up any open issues. Offer recommendation for seat routine maintenance, refurbishment and overhaul work packages.
- 3. TRAINING Organize cabin crew training courses. Deliver On-Job Trainings (OJT) to Customer's technicians. These trainings shall focus on troubleshooting instructions, equipment maintainability recommendations, line & workshop maintenance, answering to any question Customer technicians shall have.
- 4. TECHNICAL EVENTS MONITORING Fill and submit an Equipment Event Follow-up Form for each operational defect related to the Aircraft Seats. Follow-up Reliability of Customer products in service, including providing feedback reports. Provide regular activity reports to the defined stakeholders. Collect feedback from Customer on delivered Support such as, but not limited to, Seat reliability, Support performance delivery, etc.
- 5. SERVICE ASSISTANCE Monitor and analyse spare parts consumed by Customer from the consignment stock. This activity includes physical inventory once a month with delivery of inventory report.
- 6. COMMERCIAL ASSISTANCE Contribute to Customer satisfaction Promote Customer Support Services, Spares and Repairs capabilities to Customer
Qualifications
Aeronautical or Aerospace Engineering or Systems or Design Engineer Aeronautical or Aerospace Engineering or Systems or Design Engineer
Requirements
Experience in Aviation Seats. Desirable knowledge of A321 business class seats. Desirable knowledge of Arabic Proficiency in English. Computer skills - desirable. Good communication skills. Customer and problem solving oriented.