YOUGotaGift.com in Dubai seeks a high‑performing Customer Service Manager to lead its GCC customer service function, delivering exceptional experiences across all support channels. You will develop and execute customer service strategies, lead a high‑performing team, monitor KPIs (CSAT, FRT, SLA) and collaborate with Sales, Marketing, Product, Finance and Operations.
This role requires 4–7 years of experience, strong leadership, analytics, and a passion for continuous improvement to enhance
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