Key Responsibilities:
Leadership& Management: Oversee all hotel operations,ensuring the highest standards of guest service and satisfaction. Lead, mentor, and motivate a diverseteam of managers and staff across all departments. Foster a positive, inclusive, andhigh-performance culture. Develop and implement financialstrategies to achieve revenue, profitability, and growth targets. Monitor financial performance,preparing and analyzing budgets, forecasts, and financial reports. Ensure cost control and efficiencywhile maintaining quality and service standards.
Guest Experience: Ensure exceptional guest experiencesby maintaining high standards of service, cleanliness, and overall hotelpresentation. Address and resolve guest concernsand complaints promptly and professionally. Continuously seek ways to enhanceguest satisfaction and loyalty. Oversee the effective management ofall operational areas, including front office, housekeeping, food andbeverage, maintenance, and security. Ensure compliance with health,safety, and regulatory requirements. Implement and uphold best practicesand standard operating procedures. Collaborate with the sales andmarketing team to develop and execute strategies to attract and retainguests. Build and maintain relationshipswith key clients, partners, and stakeholders. Represent the hotel at industryevents and networking opportunities.
Human Resources: Oversee recruitment, training,development, and performance management of staff. Promote a culture of continuouslearning and professional development. Ensure adherence to labor laws andhotel policies.
Strategic Planning: Develop and execute the hotel’slong-term strategic plan. Stay informed about industry trendsand market conditions, adapting strategies as necessary. Drive innovation and continuousimprovement in all areas of the hotel’s operations. Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degreepreferred). Minimum of 10 years of progressiveexperience in hotel management, with at least 5 years in a leadership roleat a 5-star property. Proven track record of achievingfinancial and operational goals. Exceptional leadership,communication, and interpersonal skills. Strong understanding of luxuryhospitality standards and guest service excellence. Ability to work under pressure andmanage multiple priorities. Fluency in English & Arabic. Grow Your Career
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India Abroad
India Abroad