General Manager

Our client, a luxury women's apparel company is seeking a General Manager to join their team in NYC!

Responsibilities:

• Oversee daily store performance and drive key sales metrics
• Develop and execute strategies to drive sales, client engagement, and overall store performance
• Build and maintain a strong clienteling program through appointments, outreach, and personalized service
• Develop local marketing, community outreach, and event initiatives to drive store traffic and build the client base
• Partner cross-functionally with Buying, Planning, Ecommerce, Marketing, and Operations teams
• Oversee inventory management, replenishment, transfers, receiving, returns, and other omnichannel operations
• Establish and maintain operational procedures and ensure the store consistently meets company standards
• Manage store facilities, vendors, and day-to-day operational needs
• Recruit, train, develop, and retain a high-performing team
• Set clear expectations and KPIs while coaching and developing employees
• Foster a positive, inclusive, and customer-focused store environment
• Identify opportunities to improve processes, productivity, and the overall customer experience

Qualifications:

• 8–10+ years of retail management experience
• Proven experience driving store sales, traffic, conversion, AOV, and UPT
• Strong clienteling experience with the ability to build and grow a personal client book
• Experience developing community partnerships, events, and local initiatives
• Strong understanding of omnichannel retail operations, including inventory management and ship-from-store
• Proficiency with Shopify POS and Google Workspace;
  
• Strong leadership, communication, and team-building skills
• Highly organized with strong prioritization and problem-solving abilities
• Customer-focused with a strong understanding of luxury and elevated service
• Bachelor's degree preferred

Full Time On Site.

Salary: $165k-$180k

Please submit a resume for consideration!

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