Ready to Relocate for the Right Leadership Opportunity?
Summit School Services is building a strong pipeline of experienced General Manager I, General Manager II, and General Manager III leaders who are open to relocating for the right opportunity.
Through our Durham School Services brand, we operate student transportation locations across the United States and Canada. We have General Manager openings in multiple markets and are looking for strong operational leaders who are ready to step into high-impact roles from coast to coast.
This posting is designed for leaders who are flexible on location, open to relocation, and ready to lead a local operation where safety, service, people leadership, customer partnership, and business results all matter.
If you are a proven leader who can run a business, develop teams, build customer trust, and drive performance, we want to connect with you.
Why Join Summit School Services / Durham School Services
- Relocation opportunities across the U.S. and Canada
- Openings in the East Region
- General Manager I, II, and III opportunities available
- High-impact leadership role overseeing local transportation operations
- Opportunity to lead safety, service, people, customer relationships, and financial performance
- Visible partnership with regional leadership and school district customers
- Career growth for leaders ready to take on larger or more complex operations
- Mission-driven work serving students, schools, families, and communities every day
About the Role
As a General Manager , you will lead the overall performance and results of a local Customer Service Center . This includes daily operations, safety, service delivery, customer relationships, financial performance, staffing, employee development, and business planning.
You will partner with regional and company leaders to understand business goals, build local operating plans, solve operational challenges, and drive execution at the location level. You will lead the team, strengthen customer relationships, and create a culture focused on safety, accountability, service, and results.
This is a hands-on leadership role for someone who can own the operation, lead through complexity, and deliver consistent performance.
What You’ll Own
- Overall performance and results for the Customer Service Center.
- Local operating plans aligned to regional and company goals.
- Safety, service quality, customer satisfaction, staffing, and financial performance.
- Development and accountability of local leadership and support teams.
- Strong partnerships with school district administrators and community stakeholders.
- Short- and long-range business planning to support growth, retention, revenue, and margin goals.
- Operational problem-solving tied to service, safety, staffing, customer needs, and resource challenges.
Key Responsibilities
- Deliver overall operational, financial, safety, and service results for the Customer Service Center.
- Collaborate with company and regional leaders to understand business goals and build a local operating plan.
- Create a customer-focused culture built on strong partnerships, service quality, accountability, and follow-through.
- Develop location priorities to address staffing, resource, safety, customer, and operational challenges.
- Communicate company values, strategies, and objectives clearly to the local team.
- Encourage feedback, input, and practical problem-solving across the operation.
- Review budgets and support the annual operating plan and business review process.
- Build short- and long-range business plans to increase revenue, support customer retention, improve margins, and strengthen performance.
- Lead, coach, and develop local team members, including operations, dispatch, routing, office administration, maintenance, charter, and safety support roles.
- Build strong relationships with customers, school district administrators, employees, community organizations, and local partners.
- Create and maintain a strong culture of safety and service excellence.
- Identify safety concerns impacting passengers or employees and take corrective action quickly.
- Meet regularly with school district administrators to review service quality, performance, and partnership needs.
- Strengthen customer relationships to support retention and long-term partnership.
- Partner with regional leadership and sales teams to support new business opportunities when needed.
- Demonstrate strong ethics, sound judgment, and personal integrity.
- Escalate concerns about unsafe, suspicious, or inappropriate behavior through the proper channels.
- Perform other duties as assigned.
What We’re Looking For
We are looking for experienced leaders who know how to run an operation and lead people through daily execution, change, and growth.
The right candidate is practical, decisive, customer-focused, and comfortable owning both people and performance. You should be able to lead a fast-moving operation, manage competing priorities, build trust with customers, and keep safety and service at the center of every decision.
Qualifications
General Manager I
- Bachelor’s degree in business administration, management, or a related field preferred.
- Comparable leadership and operations experience may be considered in place of a degree.
- Typically requires 5+ years of comparable operations or business leadership experience .
- At least 3 years of supervisory experience .
- Some knowledge of profit and loss management or financial oversight preferred.
- Proven ability to meet service delivery expectations, including safety, customer service, and operational performance.
- Strong customer relationship, communication, and problem-solving skills.
- Knowledge of leadership, management, and employee development practices.
- Knowledge of customer service best practices.
- Knowledge of contract administration principles and service agreements preferred.
General Manager II
- Bachelor’s degree in business administration, management, or a related field preferred.
- Comparable leadership and operations experience may be considered in place of a degree.
- Typically requires 10–12 years of comparable operations or business leadership experience .
- MBA preferred.
- At least 3 years of supervisory experience .
- Experience with profit and loss responsibility or financial oversight.
- Proven ability to meet service delivery expectations, including safety, customer service, and operational performance.
- Ability to travel up to 10%.
- Bilingual abilities are a plus.
- Strong knowledge of risk assessment and customer issue resolution.
- Knowledge of service standards, operating procedures, policies, and field leadership practices.
- Knowledge of contract administration, service agreements, and request-for-proposal support preferred.
- Strong leadership, communication, coaching, and performance management skills.
General Manager III
- Bachelor’s degree in business administration, management, or a related field preferred.
- MBA or advanced leadership/business experience preferred.
- Significant comparable experience leading complex operations may be considered in place of a degree.
- Progressive leadership experience in operations, transportation, logistics, service delivery, or a related business environment.
- Strong experience with profit and loss ownership, budgeting, business planning, and operational performance.
- Proven ability to lead larger, more complex, or higher-impact operations.
- Strong track record of building teams, developing leaders, improving performance, and strengthening customer relationships.
- Ability to manage complex customer, safety, staffing, financial, and operational priorities.
- Strong executive presence, communication skills, and decision-making ability.
- Ability to travel as needed based on business and relocation opportunities.
- Bilingual abilities are a plus.
Who Thrives Here
You may be a strong fit if you:
- Are open to relocating for the right leadership opportunity.
- Know how to run a fast-moving operation.
- Can lead safety, service, people, customers, and financial results at the same time.
- Take ownership without waiting to be asked.
- Build trust quickly with school district partners and local teams.
- Hold people accountable while still coaching and developing them.
- Move quickly when service, staffing, or safety issues need attention.
- Are comfortable leading through change, pressure, and competing priorities.
- Want to grow with a company that has opportunities across North America.
Relocation Pipeline Opportunity
This posting is for experienced General Manager I, II, and III candidates who are open to relocation.
Summit School Services, through the Durham School Services brand, has General Manager opportunities across the United States and Canada. We are actively connecting with leaders who are flexible, mobile, and ready to step into the right market when the right opportunity becomes available.
If you are open to relocating and ready for a high-impact leadership role, we encourage you to apply and share the locations or regions you would consider.
About Summit School Services and Durham School Services
Summit School Services provides student transportation solutions that support schools, families, students, and communities. Through our Durham School Services brand, our teams operate local transportation centers focused on safe, reliable, and customer-centered service.
Our General Managers are critical to that work. They lead the people, the operation, the customer relationship, and the performance of the local business.