General Manager

Key Responsibilities Key Responsibilities Leadership amp Management Oversee all hotel operations ensuring the highest standards of guest service and satisfaction Lead mentor and motivate a diverse team of managers and staff across all departments Foster a positive inclusive and high-performance culture Financial Performance Develop and implement financial strategies to achieve revenue profitability and growth targets Monitor financial performance preparing and analyzing budgets forecasts and financial reports Ensure cost control and efficiency while maintaining quality and service standards Guest Experience Ensure exceptional guest experiences by maintaining high standards of service cleanliness and overall hotel presentation Address and resolve guest concerns and complaints promptly and professionally Continuously seek ways to enhance guest satisfaction and loyalty Operational Excellence Oversee the effective management of all operational areas including front office housekeeping food and beverage maintenance and security Ensure compliance with health safety and regulatory requirements Implement and uphold best practices and standard operating procedures Marketing amp Sales Collaborate with the sales and marketing team to develop and execute strategies to attract and retain guests Build and maintain relationships with key clients partners and stakeholders Represent the hotel at industry events and networking opportunities Human Resources Oversee recruitment training development and performance management of staff Promote a culture of continuous learning and professional development Ensure adherence to labor laws and hotel policies Strategic Planning Develop and execute the hotel s long-term strategic plan Stay informed about industry trends and market conditions adapting strategies as necessary Drive innovation and continuous improvement in all areas of the hotel s operations Skills Benefits Notes Qualifications Bachelor s degree in Hospitality Management, Business Administration, or a related field (Master s degree preferred). Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a leadership role at a 5-star property. Proven track record of achieving financial and operational goals. Exceptional leadership, communication, and interpersonal skills. Strong understanding of luxury hospitality standards and guest service excellence. Ability to work under pressure and manage multiple priorities. Fluency in English & Arabic. #J-18808-Ljbffr