Description
Role: General Services Senior Manager
Location: Abu Dhabi
Role purpose:
To support the Head of General Services in managing and optimizing General Services Operations across ADIBs network ensuring the efficient delivery of services strong governance operational excellence regulatory compliance budget control and continuous improvement while maintaining high service standards and cost efficiency.
The role is responsible for overseeing and enhancing General Services functions including hospitality services reception management meeting room management mail and courier services parking management logistics and transportation services fleet management warehouse and storage management stationery and pantry services safe and vault key management and Fixed Asset Management (FAM).
The position ensures that all services are delivered in a timely cost-effective and customer-focused manner in compliance with ADIB policies procedures governance requirements and business objectives.
Key accountabilities of the role:
General Services Operations Management:
Lead and oversee day-to-day operations of General Services ensuring effective service delivery across all ADIB locations.
Administration Services
Manage hospitality services and VIP support requirements.
Oversee parking management across ADIB facilities.
Ensure efficient mail and courier service operations.
Manage meeting room booking systems and utilization.
Supervise reception and front-of-house services.
Operations Services
Manage pantry stationery and office consumables.
Oversee fleet management operations and vehicle utilization.
Manage warehouse operations inventory and storage facilities.
Oversee logistics services transportation and delivery coordination.
Governance Risk & Compliance:
Develop and monitor departmental SMART objectives initiatives KPIs and service targets.
Ensure General Services procedures and standards remain current and effective.
Monitor compliance with governance operational and regulatory requirements.
Lead closure of audit findings RCSA actions and management action plans.
Maintain accurate records and supporting evidence for audits and regulatory reviews.
Establish controls to ensure operational efficiency and risk mitigation.
Support continuous improvement initiatives and process enhancements.
Budget & Financial Management:
Lead the preparation and submission of annual budgets for General Services.
Monitor expenditure and ensure alignment with approved budgets.
Identify cost optimization and efficiency opportunities.
Prepare financial reports savings initiatives and management updates.
Coordinate with Finance to ensure fixed asset records reconcile with General Ledger balances.
Investigate and resolve asset-related financial variances.
Performance & People Management:
Act as deputy to the Head of General Services and provide leadership across the department.
Manage and develop General Services and Fixed Asset Management teams.
Allocate resources and establish efficient working structures.
Monitor performance against departmental KPIs and objectives.
Support talent development succession planning and employee engagement initiatives.
Ensure employees complete mandatory and professional development training.
Promote a culture of service excellence accountability and continuous improvement.
Reporting & Documentation Management:
Prepare and present operational financial and management reports.
Review proposals contracts agreements and support documentation.
Ensure accurate maintenance of departmental records and documentation.
Manage MIS reporting requirements and performance dashboards.
Coordinate HR training and administrative matters for the department.
Ensure periodic reporting on General Services performance.
Coordinator skills / technical knowledge technical competencies required for this role:
Leadership & People Management: Team leadership coaching stakeholder management and performance management.
Operational Excellence: General services operations service delivery SLA/TAT management and continuous improvement.
Governance & Compliance: Policy implementation risk management audit readiness and regulatory compliance.
Financial & Asset Management: Budget control cost optimization fixed asset management and financial reporting.
Customer & Relationship Management: Customer service excellence communication collaboration and vendor management.
Digital & Analytical Skills: KPI management data analysis reporting and process automation.
Qualifications & experience:
UAE National
Diploma or bachelors degree in business administration Facilities Management Supply Chain Operations Management Finance or related discipline.
7 years of experience in General Services Administration works.
Required Experience:
Senior Manager
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