Knowledge of user administration, authentication methods, file & group permissions and domain policies
Strong understanding of concepts like RBAC(Role Based Access Control), Identity Policies, Password Policies, Segregation of duties and approval workflows
Managing user accounts across applications running on various platforms like IBM-iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL Administrator, Windows Active Directory, Outlook Exchange etc.
Strong understanding of the GDPR compliance & Group Security Standards
System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
Knowledge on ITIL tools like Service-Now & JIRA
Good understanding on Service Catalog, Custom Request & CPI structures
Creation of E-mail accounts, support and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar etc.
Knowledge of various network resources available to users like shared drives, SharePoint etc.
Creation and administration of Global LDAP groups as per the customer guidelines and assigning membership
Knowledge on user account administration on windows & SQL servers
Excellent Communication and presentation skills
Maintain SLA based support on users getting appropriate access on the required tools and support the business in an efficient way
High level understanding on JML processes like onboarding, move and offboarding users
Support on audit requirements
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