Cognita is seeking a strategic Head of IT Service to lead the delivery and continuous improvement of the group’s global IT Service Desk and ITSM. You will report to the Director of Technology Services and shape the IT service model to provide exceptional, user-focused support for schools, students, and colleagues worldwide.
As a leader of global Service Desk and ITSM teams, you will drive service excellence, performance, and innovation through ITIL best practices, AI, automation, and data-driven
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