A critical position in the Global Training Departments ability to deliver a successful service the incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact responsible for facilitating training delivery across the globe.
The Global Training Operations Consultant is expected to play an active role in the Global Training Operations Pillar assisting Operations management as needed and will be responsible for mentoring our team of Global Operations Specialists advocating for best practices and seeking continuous improvement.
- Schedules instructor led courses for both internal and external customers
- Demonstrate exceptional communication skills with customers both verbally and through written email correspondence. This may include but not be limited to quotations logistics POs training plans and confirmations
- Attend opportunity kick-off meetings collect tender/RFP requirements communicating needs to the department
- Acts as the Training Operations pillar point of contact for the Digital Training pillar supporting the maintenance of the Learning Management System (LMS).
- Support in the creation and maintenance of all Training Policies
- Manages learner profiles course enrollments grades and certificates within the LMS
- Enrolls learners for instructor-led training (ILT) and web-based training (WBT) courses
- Ensures all financial and scheduling-related documentation associated with customer training is in order including but not limited to: Sales order and accompanying purchase order credit card form or contract; equipment status; training address
- Complies with all applicable global and regional export control and security regulations
- Monitors training sales reports for accuracy and reports any errors to appropriate personnel
- Maintains service orders and notifications and reports associated with them
- Supports the creation and processing of all department vendor and intercompany purchase requisitions and orders
- Plays an active role in the proper maintenance of all training records
- Serves as a point of contact for complex training queries and non-standard requests. Provide guidance and support to the Global Operations Team
- Champion the information flow for process improvement and quality information oversee the creation of process maps and other pertinent aids to define new or existing processes and policies
Represents the department in meetings with various internal and external stakeholders
Qualifications :
Technical Knowledge and Skills:
This will be demonstrated by:
- Experience of undertaking costing and scheduling activities in a commercial environment
- Experience of working with business operations software such as SAP
- Experience of working with learning management systems
- Experience of working within a training organisation
- Experience of articulating complex information to a range of stakeholders
- Highly skilled and proficient in MS Office applications.
- Ability to handle stressful situations and adapt to changing priorities
Excellent critical thinking and problem-solving skills
Competencies and Abilities:
Individual competencies:
- The ability and motivation to persistently pursue and achieve effective results which drive the business forward
- The ability to effectively influence the performance of people by being a role model to others showing a willingness to coach others for success.
- The ability to make effective timely decisions in a complex global market by sourcing and analysing complex information
- The ability to engage challenge and work effectively with others
- The ability to build an effective network of relationships both internally and externally understanding customers needs
Willing and able to identify and support change and continuous improvement in own and wider business environment
Planning and Decision Making:
- Is able to influence other experienced professionals who exercise latitude and independence in their assignments
- Works on problems of complex issues of diverse scope and is able to Independently determine and develop solutions
- When problem solving solutions are imaginative thorough practicable and consistent with SD objectives
Impact and Scope:
- This role will enable the SD global training department to operate in an efficient and effective manner supporting the delivery of high-quality training to customers
- The role holder will support programme activity to deliver the Training Strategy
- Interprets and administers policies processes and procedures
- Decisions have an extended impact on work processes and outcomes
- Erroneous decisions will result in critical delays and modifications to projects or operations and jeopardize future business activity
WORK ENVIRONMENT:
Individuals primary workstation is office based. Individual may have to travel both locally and internationally on occasion.
Additional Information :
Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.
Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)
Remote Work :
No
Employment Type :
Full-time
Key Skills
Information Management,Accounts Handling,Information Technology Sales,HVAC Design,Arabic Cuisine
Department / Functional Area: Administration
Experience: years
Vacancy: 1